Mary Wanjohi

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.

Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution

Kept records of customer interactions, processed customer accounts, and filed documents.

Followed communication procedures, guidelines, and policies.

Went the extra mile to engage customers.

Resolved customer complaints via phone, email, mail, or social media.

Bachelor of Business Information Technology