Marylucy Mengich

A team player with a commitment to supply chain and logistics through 5 years of work experience in various customer service roles and offering logistics support, the combination of critical thinking skills and past experience helps me to anticipate what might go wrong from the time of shipping to delivery and formulate a contingency plan. As the supply chain is becoming complex with current trends, I possess the ability to adapt to these changes as the organizational processes continually evolve. Continually seeking improvement is a skill I have gained and always use the information gathered from my previous system to monitor, analyze and adjust accordingly in line with the scope and goals of the company.

Logistics and Customer service - FOSROC KENYA

(2025-04 - 2026-05)

• Receiving and process customers incoming Orders and issue invoices
• Arranger shipment schedules for customers and advise them when to collect their goods.
• Attend to customer queries and complains once they arise
• provide information about products and handle customers inquiries

Supervisor- imports/Export - DAWA LTD

(2024-03 - 2025-03)

• Performing all aspects of logistical by developing and implementing all import and export processes.
• Tracking all import and Export documents and updating Procurement department on when to expect the shipments or any changes regarding the cargo.
• Arranger shipment schedules for all loose cargo and consolidated goods from the supplier(consolidators)
• Contacting carriers for rates, schedules and space and communicate with suppliers and management on the availability.
• Verifying and confirming all the shipping documents to ensure compliance
• Arrange for transport of goods/containers and negotiate with transporters on the best rates.
• Engaging with regulatory bodies locally and internationally through applying of IDF, inspections (PVOC)and other permits required for Export and Import.
• Any other duties assigned by Logistics Manager

Logistics- Imports -Customer service Support - DECASE CHEMICALS LTD

(2019-04 - 2024-02)

• Processing orders for customers and forwarding them for approvals.
• Provide shipment quotes for customers and set up shipments as required by customers to ensure consistent delivery of goods.
• Procure products from existing suppliers and negotiate on prices.
• Respond to customer inquires and queries on timely and give accurate response
• Maintain relationships with carriers and customers by providing exceptional customer service to customers and carriers
• Verifying and confirming all the shipping documents to ensure compliance
• Collaborate with finance team on payments of invoices from Forwarders and transporters.
• Following up shipments by communicating with freight forwarders for shipping, pick up and deliveries.
• Monitor and manage the entire customer journey, identifying areas for improvement
• Collect and analyze customer feedback to drive continues improvement

Customer Relations assistant/Operations assistant - MULTIPLE SOLUTIONS LIMITED

(2013-09 - 2019-03)

• Manage the in-life end to end customer journey of accounts once acquired and on boarded
• Continuously monitor and review freight forwarding operations for customer delight by implementing standardized operations.
• Promptly addressing customer inquiries and providing updates on orders and resolving issues.
• Order management, order processing and accurately tracking
• Sharing status update to clients and potential delays if any.
• Monitor all the operations of goods on Transit to East Africa and exiting Kenya to foreign

Assistant Branch Manager-Malaba Kenya - SPEDAG INTERFREIGHT LTD - Malaba, Kenya

(2012-01 - 2013-08)

• Ensuring that the supply chain is carried out efficiently and effectively throughout the branch office
• Attending to quarries from supervisors in all the departments and reporting to the Branch Manager of the same.
• Providing professional advice to the subordinate.
• Any other duties that may be allocated by the Branch Manager.
• Assisting the Branch Manager in his absence.

In charge- Branch Office – Malaba Border - SPEDAG SPEDITION K LTD - Malaba Border

(2004-01 - 2011-12)

• Manage all the Border operations.
• Sending daily reports to the head office.
• Liaise with other Branch offices on matters of goods clearance.
• Make sure that Bonds are returned in time for cancellation.
• Maintaining the company cash and all accounts and paying casuals.
• Supervising border staff and subordinate staff.
• Running day-to-day activities within the region.

Diploma - Procurement & Logistics - KCA University (2015-01 - 2017-12)

Practical certificate Course - East African Customs & Freight Forwarding - Kenya School of Revenue Administration (KESRA) Mombasa (2012-06 - 2012-12)

Diploma - clearing and forwarding - Hillbrize training institute Eldoret (1998-01 - 2000-12)

O level - Kapkenda Girls High school (1994-01 - 1997-12)

KCPE - Chebororwa Primary school (1986-01 - 1993-12)