Matilda Kamau

Highly productive Customer Service Officer with 4+ years of a broad scope of experience in customer service, administrative strategies, sales management and relationship management in diverse industries. Developed a robust suite of customer service with ability to resolve customer questions or concerns quickly, maintain high level of customer satisfaction by 100% and win customer loyalty while boosting business revenue. Possess strong administration and support skills with experience in planning,

developing and delivering significant projects on time and to budget. Proven supervisory and administrative skills including but not limited to supervision of staff and effective administration of the program at numerous locations. An excellent work ethic, a professional manner, and able to achieve all tasks on time to a high standard.