Mbula Phil
Customer Service & Operations Coordinator
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About
I help customers solve their problems through phone calls, emails, and chat. I handle questions about products and services, find solutions, and make sure each customer gets clear answers. I track common issues and suggest fixes to prevent future problems. My work involves quick decisions and accurate record-keeping of all customer interactions.
Before this, I ran daily operations at Taello Swim Inc., where I:
- Matched 300+ clients with swim trainers
- Built and updated the company website
- Created social media content
- Handled customer questions
- Ran the client booking system
- Stayed on call for schedule changes
Experience
I solve customer questions as a Customer Care Agent at Ison Xperiences, handling inquiries through phone, email, and chat. Each day, I track solutions and improve our response methods.
For one year at Taello Swim Inc., I:
Managed schedules for 300+ clients and swim trainers
Updated website content
Created social media posts
Handled client communications
Built graphics for marketing
Maintained 24/7 availability for urgent issues
As Human Resource Manager at International Humanity Foundation (2020-2022), I:
Led hiring and training
Created workplace policies
Solved staff conflicts
Managed budgets
Directed a team of junior managers
Started work-from-home programs during Covid-19
Set up health benefits for staff
Earlier at IHF, I worked as Local Co-director where I:
Wrote monthly budgets
Found new donors
Posted job listings weekly
Organized community events
Managed social media accounts
Started my career at Kenya Red Cross Society as an intern, running a tree-planting project with 10,000 seedlings and organizing community awareness programs.
Education
I earned my Bachelor's in Development and Strategic Studies with Information Technology from Maseno University (2015-2019). The program covered:
Project planning
Data analysis
IT systems
Strategic management
Research methods
Added a Certificate in Public Relations from Elgon University (2016) where I learned:
