Merab Alukwe

Highly seasoned with two (2) year experience as a debt collector at Watu Africa, the role as a debt collector has helped me gain a deep understanding of content and development. As a debt collector I have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Having undergone an internship at Kenya Port Authority, I focused on customs inspection accomplished in monitoring and inspected imported and exported goods to detect and prohibit contraband. Interprets and explains laws and regulations to foster seamless customs procedures.Diligent and assertive in enforcing adherence to regulation.Thorough understanding of customs and administration (EACCMA) with 3 months of rotation at Kenya Port Authority.

Talented customs and administration skilled at completing daily assignments and contributing to team success.Always willing to take on any task, adapts to new needs and policies.Reliable and panctual customs declaration officer anle to handle fast-paced declaration and verification work.Proven willingness to take on any task to support the team work and help the organization succeed.

Watu Africa as a Debt Collector in the calling section Oct 2020-May 2023

I have one (2) year experience as a debt collector at Watu Africa, the role as a debt collector has helped me gain a deep understanding of content and development. While at Watu I carried out the following responsibilities:

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary

Kenya port Authority Jan 2019-March 2019

I had my Internship rotation at Kenya Port Authority, CFS's and at the moi international airport, carried out the following responsibilities:

• Inspected cargo, baggage, and personal articles being imported or exported, monitoring compliance with customs regulation.
• Identified customs and immigration law violation and detained offenders in alignment with legal protocols.
• Confirmation/verification of received shipment documents.
• Advising on additional information /documents required.
• Confirmation of invoices to ensure values tally with customs valuation for similar items.
• Confirmation and advice on HS Codes to be used for IDF/ entries.
• Ensure documents in files are correct and in order.

Education Qualifications.

Currently am a student at JKUAT taking bachelors in Commerce –specialized in HR

2018-2019- Kenya School of Revenue Administration

Diploma in customs and administration

2014-2017- S.A Kolanya Girls High School

Kenya certificate of secondary education

2005-2013- St. Bernadette Ojamii Primary

Kenya certificate of primary education