Mercy Chebet

Mercy Chebet is a political science and public administration graduate from Moi University with experience working in various fields such as project management, sales, customer service, and administration.

As an Executive Assistant at Emrok Tea Factory, she streamlined key documents for the team of 5 executives, managed high-volume phone calls, developed and implemented effective visitor screening protocol, prioritized conflicting needs while simultaneously maintaining 100% accuracy of scheduling for executives & handled high-volume executive calendars. She also procured and managed office supplies budget of 150k, reducing costs by 30% and processed financial requests from staff & maintained accurate records of expenditures.

As a Sales and Customer Service Representative at Tiro Tech Solutions, she monitored pricing activity across over 20 products, collaborated with internal departments to resolve customer discrepancies, developed strategic pricing programs, created 100+ monthly finance pricing reports, and sent weekly updates for 150+ customers. She was able to achieve a 98% customer satisfaction rating and a 25% growth in incoming sales opportunities.

In her role as a Project Management Intern at Bomet County Office of The Governor, she conducted research on the improvement of customer experience, drafted 24 detailed reports to provide stakeholders with progress updates on 5 projects, and gathered and organized data from 10 vendors to consolidate performance metrics, enhancing overall project efficiency by 8%.

Mercy also served as a Project Coordinator for the Taifa Teule Leadership Programme, where she managed the execution of a project focused on planting trees and painting Muthaiga police station. She evaluated the project to assess its impact and effectiveness.

Her skills and interests include data entry, data collection, program support, document management, problem resolution, logistics coordination, maintaining filing systems, and administrative support.

Overall, Mercy Chebet is a well-rounded professional with experience in various industries and a track record of delivering high-quality work.

Work Experience

Emrok Tea Factory (EPZ)NairobiExecutive AssistantJUN 2021 • Organized and streamlined key documents for team of 5 executives, streamlining operations by 35%.

• Effectively managed high-volume phone calls, responding to inquiries in a timely manner to maintain customer relations.
• Developed and implemented effective visitor screening protocol, ensuring safety of the office while preserving staff time by 20%.
• Prioritized conflicting needs while simultaneously maintaining 100% accuracy of scheduling for executives & handling high-volume executive calendars.
• Procured & managed office supplies budget of 150k, reducing costs by 30%.
• Processed financial requests from staff & maintained accurate records of expenditures, designed protocols which led to an increase in efficiency by 10%.

Tiro Tech SolutionsNairobiSales and Customer Service RepresentativeMAY 2020 – DEC 2020• Monitored pricing activity across over 20 products, successfully reducing errors to zero whilst increasing accuracy by 80%.

• Collaborated with internal departments to resolve customer discrepancies and promptly acknowledge orders within 24 hours as per SLAs, achieving a 98% customer satisfaction rating.
• Developed strategic pricing programs and sent weekly updates for 150+ customers, resulting in a 25% growth in incoming sales opportunities.
• Created 100+ Monthly Finance Pricing Reports to enable executives’ visibility on pricing process integrity, increasing management insights by 70%.

Bomet County Office of The Governor Project management InternMARCH 2017 – DEC 2017• Conducted research on the improvement of customer experience and identified 20 areas for optimization based on customer feedback, increasing customer retention rate by 22%.

• Drafted 24 detailed reports to provide stakeholders with progress updates on 5 projects, resulting in improved project success rate of 12%.
• Gathered and organized data from 10 vendors to consolidate performance metrics, enhancing overall project efficiency by 8%.

Project Experience

Taifa Teule Leadership Programme

Project coordinatorJan 2021 - Mar 2021• Project Coordinator, Taifa Teule Leadership Programme, [Jan 2021] - [Mar 2021]

• Managed the execution of a project focused on planting trees and painting Muthaiga police station.
• Evaluated the project to assess its impact and effectiveness.

BACHELORS ARTS & SOCIAL SCIENCE POLITICAL SCIENCE AND PUBLIC ADMNISTRATION