Mercy Ekeya

A highly motivated and detail-oriented person, equipped with strong communication, analytical and problem-solving skills with a background in criminology and security studies. Experienced in community engagement and administrative support through attachment at the county government of Embu. Demonstrates high level of integrity adaptability and commitment to deliver quality service.

Able to remain calm under pressure, resolve customer concerns efficiently and deliver excellent service. Eager to contribute a dynamic customer service team while building professional skills.

Call Centre Agent at Rapid Cash Ventures (2025-08 – Present)

• Answer incoming calls from customers professionally and courteously.
• Make outbound calls for follow-ups, sales, surveys, or customer support when required.
• Respond to customer inquiries by providing accurate information about products or services.
• Resolve customer complaints by identifying issues and offering appropriate solutions.
• Process customer requests, such as orders, cancellations, refunds, or account updates.
• Maintain customer records by accurately documenting interactions in the company's system

Customer Service - Tele sales at Luck Pesa betting company (2026-06 – 2026-07)

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues professionally
• Process orders, returns, refunds, and exchanges.
• Maintain accurate customer records.
• Provide information about products and services.
• Escalate complex issues to the appropriate department.

Sales Executive at Milhan Access Capital (2026-04 – 2026-05)

• Identifying and approaching potential customers
• Promoting products and services to clients
• Meeting sales targets and company goals
• Building and maintaining customer relationships
• Conducting market research to understand customer needs
• Preparing sales reports and presentations
• Developing marketing strategies and campaigns
• Negotiating prices and closing sales deals
• Following up with clients and after sales

Attachment at the County Government of Embu at County Government of Embu (2025-05 – 2025-08)

• Assisted in administrative and operational duties within the department
• Conducted research and compiled reports
• Worked closely with the supervisor to improve efficiency in service delivery

Receptionist at Magnum Resort (2024-05 – 2024-08)

• Managing appointments and schedules
• Answering phone calls
• Security access control
• Coordinating with the staff

Bachelor of Arts in Criminology and Security Studies – University of Embu (2022 – 2026)

Kenya Certificate of Secondary Education – The sacred heart Mukumu girls' high school (2018 – 2022)