Mercy Misango

Human Resource Management leader with 8+ years progressive HR experience across East Africa (Kenya, Uganda, Tanzania, Rwanda & Ethiopia). Experienced in building scalable HR frameworks for multi-country organizations, aligning workforce strategy with business growth, and advising leadership on organizational effectiveness. Recognized for shaping performance-driven cultures, strengthening management capability, and navigating diverse labour regulations across multiple jurisdictions.

Combines business acumen with people insight to drive sustainable organizational performance, employee engagement, and operational maturity.

Regional Human Resource Manager - Brisk Marketing Limited - Nairobi County, Kenya

(2025-09)

HR oversight supporting operations across Kenya, Uganda, Tanzania, Rwanda and Ethiopia.

• Designed and implemented regional people strategy aligned to organizational expansion and operational scale.
• Standardized HR policies and governance frameworks across multiple countries while adapting to local labour laws.
• Partnered leadership on organization structure, workforce planning, and capability gaps during growth phases.
• Established structured performance management framework improving accountability and alignment across teams.
• Strengthened management effectiveness through coaching, feedback culture and leadership training programs.
• Reduced employee relations risk through proactive interventions and manager advisory support.
• Serve as strategic advisor to senior leadership on people and organizational decisions.
• Oversee recruitment, onboarding and talent development across regional teams.
• Lead complex employee relations and compliance matters across jurisdictions.
• Guide compensation and reward decisions aligned to performance and market competitiveness.
• Drive engagement initiatives improving retention and employee experience.

Senior HR Officer - Centum Investment Company PLC (Centum Real Estate Limited, Vipingo Development Limited & Pearl Marina Estates, Uganda)

(2024-01 - 2025-09)

• Developed and implemented HR policies and procedures, ensuring full compliance with applicable labour laws and industry regulations.
• Led the end-to-end talent acquisition strategy, including the 2024 Graduate Trainee Programme for Kenya and Uganda, leveraging Oracle Taleo ATS, LinkedIn Recruiter, TestGorilla, and Psymetrics for streamlined and data-driven selection processes.
• Directed succession planning and leadership development initiatives by identifying critical capability gaps and implementing targeted development interventions for potential successors.
• Oversaw the full employee lifecycle, including onboarding, performance management, and offboarding, ensuring a consistent and structured employee experience.
• Redesigned the performance management framework using OKRs and the Balanced Scorecard, enhancing feedback quality and strengthening performance outcomes.
• Ensured statutory compliance and adherence to HR best practices and applicable labour legislation.
• Spearheaded HR digital transformation through the procurement and implementation of a Human Resource Information System, significantly improving efficiency and reducing manual processing errors.
• Led employee engagement surveys and translated insights into actionable interventions to improve workplace experience and organizational effectiveness.
• Supported the execution of integrated talent strategies aligned to overall business objectives and workforce planning priorities.

Human Resource Officer - Centum Investment Company PLC (Jafari Credit Limited and Zohari Credit Limited)

(2023-01 - 2024-01)

• Provided a visible link between business strategy and human resource objectives to support the business achieve its goals.
• Advised senior leaders on organizational effectiveness and employee relations strategies.
• Developed talent acquisition strategies to attract & onboard talent to support current and future business needs.
• Oversaw Compensation and benefits for the team.
• Handled HR operational tasks such as HRIS management, payroll, and benefits administration.
• Fostered clear communication channels among the teams in various regions.
• Carried out manpower planning & talent acquisition in line with the commercial business strategy.
• Managed talent through performance management.
• Maintained up to date employee records, ensuring all employees have active contracts.

Human Resource Officer - NIBS Technical College

(2022-07 - 2023-01)

• Partnered with departmental leaders on team effectiveness, structure, and performance improvement.
• Supported recruitment coordination and onboarding practices.
• Facilitated performance reviews and development planning.
• Managed employee relations cases and advised managers on disciplinary processes.
• Managed HR operations, documentation, and compliance tracking.
• Prepared payroll inputs, contracts, and employee lifecycle processes.
• Strengthened accountability through performance review frameworks.
• Maintained accurate and up-to-date employee records in the HR Information System (HRIS).
• Supported The Emory Hotel in people-related matters.

HR and Administration Assistant - Kenblest Foods Limited

(2019-01 - 2022-07)

• Managed the employee engagement process, including industrial relations and CBA negotiations.
• Handled grievances and coordinated disciplinary procedures.
• Drove company culture and coordinated internal communication relating to HR at the plant.
• Prepared and reviewed job descriptions to ensure clarity of roles.
• Provided payroll inputs every month and advised on any changes to be made.
• Coordinated the whole recruitment process, including advertising, screening applications, setting up interviews, conducting preliminary and background checks, contracting, onboarding, and induction.
• Partnered with line managers to assess gaps and determine functional operating capacity and capability to achieve business strategy.
• Created Learning & Development programs and built capabilities for succession planning and a robust talent pipeline.

Customer Experience Manager - Technobrain BPO

Recruitment and team-building Consultant - Bestminds Executive Search

HR Advisor - Go-Ye Travels and Logistics Company Limited

Master of Business Administration - USIU Africa

Bachelor of Science - Human Resource Management - Moi University (2019)