Mercy Shikanda

Results-driven Marketing and Client Service professional with 3 years of experience in account management, marketing, sales, events, and client relationship management. A proactive and adaptable professional with strong communication, organizational, and problem-solving skills, experienced in coordinating projects, managing client needs, and supporting business growth

Project Manager - Homeboyz PLC

(2025-11)

• Executed event activations and campaigns, coordinating on-ground logistics, setup, deliverables, vendors, and external partners to ensure smooth execution.
• Managed client interactions and supervised team members during activations, ensuring efficient operations and timely delivery of event requirements.
• Monitored event progress, provided regular client updates, and handled real-time problem-solving and troubleshooting to address operational challenges.
• Supported post-event activities, including capturing event highlights, collecting feedback, evaluating performance, and ensuring compliance with safety and operational guidelines.

Events Planner - client Service Personnel - RG Media Agency

(2024-10 - 2025-11)

• Managed client accounts across various sectors, building strong relationships through proactive communication, personalized support, and effective account coordination for clients including Redington and Del Monte.
• Coordinated and executed events, branded experiences, and marketing projects, collaborating with design, production, and logistics teams to ensure timely delivery and alignment with client goals.
• Supported digital marketing initiatives through content planning, social media coordination, and targeted Mailchimp email campaigns, driving strong audience engagement.
• Streamlined client briefing, onboarding, and communication processes while coordinating project deliverables to ensure efficient execution and successful outcomes for clients including MultiChoice, Goldi Solar, Redington, and Del Monte.

Research Assistant - Outlook Solution

(2023-04 - 2023-12)

• Led a regional outreach campaign for KENAS, engaging clients across Uganda, Ethiopia, Tanzania, and Sudan to assess service satisfaction and brand perception.
• Conducted over 100 structured calls with international stakeholders, building strong relationships while maintaining professionalism and cultural sensitivity.
• Analyzed client feedback and conducted competitor benchmarking across East Africa, identifying service gaps and market opportunities to inform strategic improvements.
• Compiled detailed reports and presentations that supported client engagement strategies, strengthened relationships, and improved internal decision-making.

BSC - Entrepreneurship - Cooperative University of Kenya (2020-09 - 2026-12)

Kenya Certificate of Secondary Education - Butere Girls High School (2016-01 - 2019-12)