Michael Kimotho

I am a results-driven hospitality and property operations professional with 9+ years of experience delivering luxury service across 5-star hotels and cruise lines including Explora Journeys, Palazzo Versace Dubai, and Sheraton Grand Hotel Dubai.

My strengths are in guest/tenant relations, compliance, record management, and maintenance supervision. At Stella Stays Dubai I led preventative maintenance and site inspections. At Explora I upheld strict SOPs and condition reporting. As Residence Concierge, I excelled at onboarding, documentation, and providing 24/7 support.

I am detail-oriented, reliable, proactive, and committed to operational excellence, discretion, and exceptional service delivery.

Cabin steward/Public Area Attendant

Explora Journeys

Cleaned, organized, and inspected 25+ ofcers cabins daily to meet company hygiene and service standards.

Vacuumed, and shampooing carpets, upholstery, and hard floors using industrial power tools and steam cleaned grouting and tiles.

Dusted furniture, polished chrome, wiped down mirrors, and washed glass and windows.

cleaned and disinfected public bathrooms, restocking paper products, and emptying trash

Managed cabin inventory and restocked amenities to prevent shortages

Handled luggage offloading and delivery during embarkation and disembarkation

Provided personalized service, addressed special requests, and resolved guest issues promptly to increase positive feedback

Stepped up as Suite Host for 3 months, overseeing premium cabin service

Participated in safety drills and training to ensure compliance with maritime regulations

Managed guest and crew laundry pickup, sorting, and delivery with accuracy.

Collected trash from public areas, sorted it according to Public Health

Standards and transported to the ship's disposal zones.

Notied management and maintenance team of damaged furniture, burnedout lightbulbs, or malfunctioning plumbing and xtures.

Sanitized and cleaned medical center, crew and guest cabins as part of the hit squad response dirty and clean team.

Stripping,Polishing and waxing public areas and cabins.

Attended other additional duties as assigned by the Housekeeping management.