Irene Kavoshi

Dedicated and customer-focused Hospitality Professional with over three years of hands-on experience in waitressing, bartending, food and beverage service, guest relations and hospitality operations within resort environments. Experienced in delivering professional guest service, taking and processing orders, serving food and beverages, bartending, handling payments and maintaining high service standards. Demonstrated leadership capability through experience serving as an Interim Shift Leader, supporting smooth shift operations, coordinating colleagues and helping maintain efficient service delivery.

Holder of Accommodation and Hospitality Management training, with excellent communication, teamwork, problem-solving, time management and multitasking abilities. Professional, adaptable and committed to delivering memorable guest experiences and maintaining the standards expected in quality hospitality establishments.

WAITRESS & BARTENDER - Tamambo Resort - Makuyu

(2023-01 - 2025-11)

• Provided professional and attentive food and beverage service to guests in a busy resort environment.
• Welcomed guests professionally and created a friendly and positive dining experience.
• Took guest orders accurately and communicated orders effectively to the relevant service areas.
• Served food, beverages and drinks efficiently while maintaining professional service standards.
• Performed bartending duties and provided quality beverage service according to guest requirements.
• Handled customer payments and maintained accuracy when processing transactions.
• Demonstrated good knowledge of menu items and beverages when assisting guests with their selections.
• Responded promptly and professionally to guest requests and service needs.
• Worked closely with kitchen, bar and service teams to ensure smooth service delivery.
• Maintained professionalism and efficiency during busy shifts and peak service periods.
• Supported cleanliness, organization and presentation of service areas.
• Contributed to maintaining a welcoming environment and positive guest experience.

INTERIM SHIFT LEADER - Tamambo Resort - Makuyu

Period during employment

• Temporarily assumed shift leadership responsibilities when required by the resort.
• Supported the coordination of service staff to ensure smooth shift operations.
• Assisted in allocating duties and ensuring service areas were adequately supported.
• Helped monitor the quality and efficiency of food and beverage service.
• Supported colleagues in handling guest requests and resolving routine service concerns.
• Assisted in maintaining professional service standards throughout the shift.
• Demonstrated reliability, initiative and the ability to take responsibility beyond normal service duties.
• Worked collaboratively with the team to maintain efficient operations during busy periods.

WAITRESS & BARTENDER - Honi Resort - Nyeri

(2025-12)

• Provide professional food, beverage and guest service within a resort hospitality environment.
• Welcome and attend to guests professionally while maintaining excellent customer care.
• Take and process guest orders accurately and efficiently.
• Serve food, beverages and drinks while maintaining high standards of presentation and service.
• Perform bartending duties and provide courteous and efficient beverage service.
• Attend to guest requests and ensure a positive dining and hospitality experience.
• Handle payments accurately and responsibly.
• Maintain effective communication with colleagues to ensure smooth service delivery.
• Work efficiently under pressure during busy shifts and peak service periods.
• Maintain a professional appearance, positive attitude and courteous approach to guests.
• Support the team in maintaining clean, organized and presentable service areas.
• Contribute to a positive working environment through teamwork and professional conduct.

Certificate - Accommodation and Hospitality Management - NIBS College, Nairobi (2020 - 2022)

Lutacho High School, Nairobi (2015 - 2018)

Kahawa Garrison Primary School, Nairobi (2006 - 2014)