Documentation Supervisor - Airflo Limited - Nairobi, Kenya
(2022-08)
Global perishable logistics (air freight): flowers, fruits, vegetables, herbs, fish. 80M+ kg shipped annually across international destinations.
- Supervise end-to-end export/import documentation workflow in CW1: shipment acceptance, registration, HAWB/MAWB processing, customs registry, flight document production, manifesting, and post-flight file closure.
- Coordinate shipment movement from pickup through carrier booking to final delivery, updating CW1 with booking info and milestone progress in real time.
- Verify accuracy of all flight documents (AWB, Manifests, Weight Dockets) against pallet/ULD weights, liaising with Operations, airlines, and Ground Handling Agents to resolve discrepancies within set timelines.
- Ensure receiving of shipments in CW1 tallies with physical documentation before build-up proceeds; flag and register any discrepancies immediately.
- Prepare and quality-check all documents required for customs entry, coordinating with customs clearance teams to ensure smooth declaration and processing.
- Upload all shipping documents into CW1 e-Doc system; maintain complete digital file records.
- Monitor and follow up on shipments until delivery; send pre-alerts to customers and provide timely status updates.
- Bill and close shipments in CW1 upon shipment readiness, ensuring all milestones are met per stipulated targets.
- Resolve sick files promptly and ensure all documentation is closed within KPI timelines.
- Enforce SOP compliance across the Documentation Team, reporting deviations to management and implementing corrective actions.
- Promoted from Executive to Supervisor within 18 months based on accuracy record and leadership capability.
- Reduced documentation errors through systematic quality-check protocols, improving on-time processing rates.
- Established clear inter-team communication channels that cut escalation response times.
Documentation Executive - Airflo Limited - Nairobi, Kenya
(2021-01 - 2022-07)
- Executed shipment booking, planning, registration, and verification with high accuracy and strict adherence to deadlines.
- Received all export documents from shippers per SOP; processed documentation through acceptance, HAWB, customs registry, and flight doc stages.
- Quality-checked documentation before lodging with airlines/shipping lines, significantly reducing rejection rates.
- Updated CW1 system with booking information, carrier remarks, and milestone updates in real time.
- Sent pre-alerts to customers and monitored shipments through to final delivery, providing proactive status updates.
- Ensured all documents necessary for customs entry were correct and complete; reported discrepancies immediately to supervisors.
- Uploaded shipping documents into CW1 e-Doc system for complete digital records management.
- Reported KPIs and irregularities to supervisor on duty; maintained full SOP conversance.
Senior Credit Officer - Chase Bank (K) Limited - Nairobi, Kenya
(2013-09 - 2015-09)
- Managed end-to-end client documentation lifecycle: application review, financial documentation gathering, compliance checks, and approval processing.
- Established and maintained strong customer relationships, handling enquiries and escalations with urgency and providing timely progress updates.
- Quality-checked all files against credit policy before processing to ensure full due diligence compliance.
- Submitted documentation to legal within 12-hour SLAs; coordinated cross-departmental workflows for securitization procedures.
- Collected revenue through arrangement fees and facility interest; managed billing accuracy.
- Redesigned the documentation process into streamlined booklets, cutting turnaround time significantly.
- Introduced improved search methodology for asset finance docket that reduced processing time and improved accuracy.
Operations Assistant - NIC Bank Limited - Nairobi, Kenya
(2010-09 - 2013-08)
- Processed documentation for Hire Purchase agreements and loan facilities, ensuring adherence to administration policies and accurate record keeping.
- Delivered efficient customer service, guiding clients on documentation requirements and managing timely correspondence with KRA and dealers.
- Coordinated payment processing and maintained full compliance documentation across all files.
Senior Project Officer - Kibwezi Ranch - Makueni, Kenya
(2017-02 - 2023-06)
- Managed project timelines and milestones; monitored activities, prepared reports, and made recommendations for management decision-making.
- Coordinated procurement of supplies ensuring timely delivery against production deadlines.
- Reduced operational expenses by 30% through process optimization and improved resource management.
- Ensured products were prepared before market/auction deadlines; managed delivery scheduling.
Data Analyst - University of Maryland (Kenya Partnership) - Nairobi, Kenya
(2016-08 - 2017-04)
- Conducted data quality assurance, compiled analytical reports, and delivered visualizations for management decision-making.
- Cleared a 2-year data backlog; reduced turnaround time for data collection activities through process improvements.
