Michael Mutua

Import/Export Operations professional with 5+ years managing end-to-end shipment documentation in air freight logistics. Deep working knowledge of CargoWise One (CW1) across shipment booking, HAWB/MAWB processing, customs documentation, milestone tracking, billing, and e-Doc management. Experienced in coordinating with carriers, airlines, ground handling agents, and customs teams to ensure accurate, timely movement of goods.

Strong customer relationship skills developed across logistics and financial services. Degree-qualified, high-accuracy operator with proven ability to manage documentation teams and resolve file discrepancies under pressure.

Documentation Supervisor - Airflo Limited - Nairobi, Kenya

(2022-08)

Global perishable logistics (air freight): flowers, fruits, vegetables, herbs, fish. 80M+ kg shipped annually across international destinations.

• Supervise end-to-end export/import documentation workflow in CW1: shipment acceptance, registration, HAWB/MAWB processing, customs registry, flight document production, manifesting, and post-flight file closure.
• Coordinate shipment movement from pickup through carrier booking to final delivery, updating CW1 with booking info and milestone progress in real time.
• Verify accuracy of all flight documents (AWB, Manifests, Weight Dockets) against pallet/ULD weights, liaising with Operations, airlines, and Ground Handling Agents to resolve discrepancies within set timelines.
• Ensure receiving of shipments in CW1 tallies with physical documentation before build-up proceeds; flag and register any discrepancies immediately.
• Prepare and quality-check all documents required for customs entry, coordinating with customs clearance teams to ensure smooth declaration and processing.
• Upload all shipping documents into CW1 e-Doc system; maintain complete digital file records.
• Monitor and follow up on shipments until delivery; send pre-alerts to customers and provide timely status updates.
• Bill and close shipments in CW1 upon shipment readiness, ensuring all milestones are met per stipulated targets.
• Resolve sick files promptly and ensure all documentation is closed within KPI timelines.
• Enforce SOP compliance across the Documentation Team, reporting deviations to management and implementing corrective actions.
• Promoted from Executive to Supervisor within 18 months based on accuracy record and leadership capability.
• Reduced documentation errors through systematic quality-check protocols, improving on-time processing rates.
• Established clear inter-team communication channels that cut escalation response times.

Documentation Executive - Airflo Limited - Nairobi, Kenya

(2021-01 - 2022-07)

• Executed shipment booking, planning, registration, and verification with high accuracy and strict adherence to deadlines.
• Received all export documents from shippers per SOP; processed documentation through acceptance, HAWB, customs registry, and flight doc stages.
• Quality-checked documentation before lodging with airlines/shipping lines, significantly reducing rejection rates.
• Updated CW1 system with booking information, carrier remarks, and milestone updates in real time.
• Sent pre-alerts to customers and monitored shipments through to final delivery, providing proactive status updates.
• Ensured all documents necessary for customs entry were correct and complete; reported discrepancies immediately to supervisors.
• Uploaded shipping documents into CW1 e-Doc system for complete digital records management.
• Reported KPIs and irregularities to supervisor on duty; maintained full SOP conversance.

Senior Credit Officer - Chase Bank (K) Limited - Nairobi, Kenya

(2013-09 - 2015-09)

• Managed end-to-end client documentation lifecycle: application review, financial documentation gathering, compliance checks, and approval processing.
• Established and maintained strong customer relationships, handling enquiries and escalations with urgency and providing timely progress updates.
• Quality-checked all files against credit policy before processing to ensure full due diligence compliance.
• Submitted documentation to legal within 12-hour SLAs; coordinated cross-departmental workflows for securitization procedures.
• Collected revenue through arrangement fees and facility interest; managed billing accuracy.
• Redesigned the documentation process into streamlined booklets, cutting turnaround time significantly.
• Introduced improved search methodology for asset finance docket that reduced processing time and improved accuracy.

Operations Assistant - NIC Bank Limited - Nairobi, Kenya

(2010-09 - 2013-08)

• Processed documentation for Hire Purchase agreements and loan facilities, ensuring adherence to administration policies and accurate record keeping.
• Delivered efficient customer service, guiding clients on documentation requirements and managing timely correspondence with KRA and dealers.
• Coordinated payment processing and maintained full compliance documentation across all files.

Senior Project Officer - Kibwezi Ranch - Makueni, Kenya

(2017-02 - 2023-06)

• Managed project timelines and milestones; monitored activities, prepared reports, and made recommendations for management decision-making.
• Coordinated procurement of supplies ensuring timely delivery against production deadlines.
• Reduced operational expenses by 30% through process optimization and improved resource management.
• Ensured products were prepared before market/auction deadlines; managed delivery scheduling.

Data Analyst - University of Maryland (Kenya Partnership) - Nairobi, Kenya

(2016-08 - 2017-04)

• Conducted data quality assurance, compiled analytical reports, and delivered visualizations for management decision-making.
• Cleared a 2-year data backlog; reduced turnaround time for data collection activities through process improvements.

Bachelor of Science - Actuarial Science - Jomo Kenyatta University of Agriculture and Technology (2008)

Kenya Certificate of Secondary Education (K.C.S.E.) - Aquinas High School (2003)