Michelle Onserio

Results-driven professional with hands-on experience in customer service, quality control, and production coordination. Consistently meets performance targets while upholding high standards across fast-paced environments. Skilled communicator and collaborative team player.

Customer Service Representative – Shipt Campaign (International) - CCI Global

(2025-05 - 2026-06)

• Handled inbound/outbound customer communications for Shipt's international grocery delivery campaign, resolving order and account inquiries
• Consistently met quality and performance KPIs within a high-volume, fast-paced international support environment
• Accurately logged interactions via CRM and call-handling systems, ensuring full documentation and timely follow-up

Quality Control Specialist - Lewix General Supplies

(2023-01)

• Implemented an efficient documentation system for production schedules and scripts, streamlining overall workflow
• Developed a pre-production checklist that aligned all departments on project goals, reducing miscommunication and delays
• Coordinated cross-departmental communication and monitored output quality, ensuring compliance with safety and regulatory standards

Diploma - Film Production and Animation - Multi Media University (2023)

Kenya Certificate of Secondary Education - Noonkopir Girls' High School (2019 - 2022)