Millicent Okello

Self-motivated team member seeking work in a reputable company, where l can utilize my skills in procurement and business studies background to fulfil clients demands and surpass their expectation. To have a learning and growth-oriented career, in a company having a modern and professional working environment.

Human Resource Officer - Maasai Beach Hotel - Maasai Koroga Hotel, Maasai Resort Hotel M

(2025-08 - 2026-06)

• Coordinating recruitment and onboarding support activities including posting job adverts, shortlisting applications, scheduling interviews, managing communication with candidates and verifying onboarding documents.
• Data entry and filing of daily expenses and sales report, while working closely with the general manager to attain monthly total expenses and sales.
• Manage daily staff attendance tracking, coordinate with department supervisors on leave, late arrivals, and off-site staff, and prepare accurate attendance data for payroll and reporting.
• Receive, verify, record, and file employee leave applications, update leave balances in Excel databases and maintain both digital and physical leave records.
• Create new employee profiles in the HR system, generate employee numbers, verify personal and payroll documents, and maintain complete staff files in line with company procedures.
• Handle walk-in job applicants, receive CVs, guide them on available vacancies and application processes, and maintain the HR applicants' register.
• Maintain organized HR filing systems (physical and digital), ensuring confidentiality, accuracy, and ease of retrieval for audits and management use.
• Provide HR support by responding to routine employee inquiries on attendance, leave, policies, and basic HR procedures, ensuring staff satisfaction and compliance.
• Maintain confidentiality at all times while handling sensitive employee information and HR documentation.
• Executed general HR administration and office operations, contributing to smooth daily workflow across departments.
• Issuance of cheque to suppliers

Reservationist - Maasai Beach Hotel - Maasai Koroga Hotel, Maasai Resort Hotel M

• Guest Relations and Service - check-in and check-out, complaint handling.
• Sales and Up selling- Room upgrades, tours and sales.
• Payment processing -M-pesa, Card, Cash, Invoicing. withdrawal of virtual cards online via reserve port from booking.com
• Worked with the marketing team to update current demands from customers and match with the current market rate.

MPESA Agent

• Float management-top up the mpesa float online when its low.
• Record keeping of daily sales, commissions, cash vs float balance.
• Customer service.

Bachelor of Commerce - Procurement and Supply Chain Management - Kenyatta University (2025-12)

Diploma - Business Management - Kenyatta University (2019-08)

Kenya Certificate of Secondary Education - Nyamonye Girls Secondary (2011 - 2014)