Millyanne Wanjala

Skilled team player with a strong background in Customer service, virtual assistant, and email correspondence environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities.

VIRTUAL ASSISTANT/ FREELANCER May 2021 ‐ CurrentUpwork, Remotasks Clickworker, Nairobi, Kenya

• Utilized Microsoft excel/ word/outlook/ spreadsheets to compose, prepare, and edit correspondence and department documents.

• Managed email both incoming and outgoing correspondence
• Oversaw appointment scheduling and calendar maintenance

• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.

• Executed basic bookkeeping tasks
• Completed all required paperwork within anticipated timeframes.
• Completed all assigned tasks prior to shift end.
• Volunteered for and tackled new assignments and tasks to ease staff member burden.

• Responded to emails and other correspondences to facilitate communication and enhance business processes

• Perform data labeling tasks such as lidar annotation, lidar segmentation, and text collection for artificial intelligence companies.

• Scheduled client meetings, conducted presentations, and closed sales to achieve targets.

• Leveraged social media and other research methods to conduct market development and cultivate potential clients.

• Studied industry trends and conducted extensive market research to identify competitive offerings.

• Developed targeted lists, call strategies, and messaging to generate new business opportunities.

• Visited, called, and emailed clients to provide after-sales support and build long-term relationships.

• Utilized CRM system to maintain sales, revenue, and invoice records.

• Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

• Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.

• Engaged customers and built connections to drive long-term sales.

• Maintained a robust inventory of available products, avoiding delivery delays and maximizing profits.

CERTIFICATION COURSE - DATA ANALYTICS Mar 2023 Coursera Inc Ongoing student

CERTIFICATION COURSE - FUNDAMENTALS OF PROJECT MANAGEMENT Nov 2022 Coursera inc.

BACHELOR OF SCIENCE - INFORMATION SCIENCES Dec 2016 Maasai Mara University, Narok, Narok Kenya Graduated with Second class honors upper division.