Mitchel Achieng
Customer-focused Call Center and Customer Service professional
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About
Customer-focused Call Center and Customer Service professional with experience in inbound call handling, customer support, complaint resolution, customer retention, and sales support. Skilled in active listening, communication, problem-solving, and delivering excellent customer experiences while meeting service standards and targets.
Experience
CUSTOMER SERVICE AGENT - KESSBET LTD
(2024-04 - 2026-03)
- Handled high volumes of inbound customer calls while maintaining professionalism and service quality.
- Resolved customer inquiries, complaints, and account-related issues efficiently.
- Provided accurate information on services, promotions, and company procedures.
- Escalated complex issues and ensured timely follow-up and resolution.
- Maintained accurate records of customer interactions and transactions.
- Met customer satisfaction and service quality targets.
- Applied active listening and empathy to enhance customer experience.
SALES AGENT - SLEEK TECHNOLOGIES LTD (AIRTEL AUTHORIZED DEALER)
(2023-11 - 2024-03)
- Sold telecommunication products, services, and accessories.
- Assisted customers with product inquiries and technical support.
- Processed payments, refunds, and billing inquiries.
- Managed inventory and stock levels.
- Promoted products through sales and marketing initiatives.
Education
DIPLOMA - CYBER SECURITY - ZETECH UNIVERSITY (2024-05 - 2024-12)
CERTIFICATE - COMPUTER PACKAGES - PETANS DRIVING SCHOOL AND COMPUTER COLLEGE (2024-01 - 2024-02)
KCSE - DRYS GIRLS HIGH SCHOOL (2020-01 - 2023-11)
KCPE - ELDORET RAPHA EDUCATION CENTRE (2009-01 - 2019-11)
