Mnika Brian

Results-driven logistics professional with 5+ years' experience managing end-to-end logistics, cargo handling, customs clearance and key client accounts management in leading logistics firms. Skilled in coordinating logistics operations, overseeing documentation and ensuring compliance with regulatory standards. Proven track record of team leadership, optimizing workflows and delivering high client satisfaction. Adept at liaising with stakeholders and implementing efficient logistics solutions.

Key Account Manager - DHL Global Kenya - Nairobi, Kenya

(2025-10)

Manage and coordinates end-to-end logistics operations for key multinational clients across multiple global location ensuring timely delivery from suppliers to client warehouses, effectively coordinating consignment shipments from global suppliers achieving client satisfaction.

• Coordinate shipment, transport, and inventory operations liaising with internal logistics teams, carriers and warehouses to achieve on-time delivery for clients.
• Oversee customs clearance processes and other regulatory requirements ensuring shipments compliance with Kenya Revenue Authority regulations and other government agencies.
• Processes logistics documentation including purchase invoices, packing lists, air/sea waybills and import permits verifying accuracy and regulatory compliance.
• Supports clients in sourcing and importing goods from suppliers coordinating shipment
• Monitored shipment status and provided real-time tracking updates to the client, proactively resolving delays, documentation issues and operational disruptions.
• Coordinates last-mile delivery to client warehouses ensuring timely delivery and proof of receipt.
• Ensure compliance with client-specific SOPs and company policies for all logistics cycle.

Field Operations Administrator - DHL Global Kenya - Nairobi, Kenya

(2024-08 - 2025-09)

• Led and coordinated a team responsible for efficient and quality clearance and delivery ensuring adherence to standard operating procedures and safety standards.
• Planned and assigned daily assignment to ensure efficient cargo processing, documentation flow and on-time shipment processing.
• Delivered operational excellence.
• Verified, improve and approved all shipment documentation properly before cargo further processing.
• Liaised with government agencies, logistics stakeholders and client representatives to ensure seamless workflows and regulatory compliance.
• Implemented effective resource planning and duty allocation to maximize utilization of personnel.
• Trained and mentored teams building high performing and motivated teams.
• Monitored daily operations and escalated operational challenges delays, or compliance issues to management for immediate resolution.
• Enforced health and safety standards maintaining safe working conditions for field staff.

Field Operations Administrator - Urgent Cargo Handling Limited (DHL-Global Kenya) - Nairobi, Kenya

(2022-11 - 2024-08)

• Managed a team coordinating the ground-level execution of shipments and cargo movements.
• Led end-to-end field operations, from initial cargo receipt to final dispatch ensuring all protocols were met.
• Tracked real-time operational metrics to identify and escalate delays working closely with the management team to implement swift corrective actions.
• Oversaw the preparation and verification of transit documents ensuring all data entry aligned with customs requirements and client specifications.
• Implemented duty rosters and equipment allocation strategies that maximized personnel utility during peak shipment cycles.

Declaration Officer - Urgent Cargo Handling Limited (DHL-Express) - Nairobi, Kenya

(2021-12 - 2022-10)

• Prepared and processed customs entries at DHL Express ensuring accurate classification of goods and compliance with import/export regulations.
• Processed permits through the trade facilitation platform (TFP) Kephis and PPB system.
• Verified shipment documentation including commercial invoices, packing lists, airway bills, and permits before declaration.
• Determined correct HS codes, duties and taxes applicable for import and export consignments.
• Coordinated with DHL Express operations teams, clearing agents and customs officials to facilitate timely cargo clearance.
• Monitored shipments flagged for inspection, regulatory checks or documentation queries and ensured prompt resolution.
• Maintained accurate records of declarations, duty payments and supporting documentation for audit and compliance purposes.
• Communicated with clients and internal operations teams regarding clearance status, documentation requirements and shipment updates.
• Ensured adherence to customs laws, regulatory compliance and company procedures to minimizing clearance delays and penalties.

Port Clerk - Urgent Cargo Handling Limited (DHL-Express) - Nairobi, Kenya

(2020-12 - 2021-10)

• Coordinated timely port cargo handling operations at DHL express ensuring movement of goods.
• Liaised with port authorities, customs officials warehouse teams, and transporters to facilitate smooth cargo clearance and release.
• Monitored arrival of shipments and coordinated cargo collection from port/airport terminals for onward transportation.
• Verified shipment documentation including delivery orders, invoices and packing lists prior to cargo processing and release.
• Assisted in cargo inspection processes and ensured compliance with customs requirements under the Kenya Revenue Authority.
• Facilitated cargo release procedures and coordinated dispatch to DHL centers or final delivery locations.
• Maintained accurate records of cargo movements, documentation and clearance status for operational tracking.
• Communicated shipment updates to operations teams and ensured timely resolution of documentation or clearance issues.
• Supported logistics teams in ensuring efficient cargo handling, reduced delays, and adherence to shipment timelines.

Industrial Attachment - Ministry of Agriculture Busia County Government - Busia, Kenya

(2017-05 - 2017-08)

Clerk - Independent Electoral and Boundaries Commission (IEBC) - Kenya

(2017 - 2017)

Diploma - Customs Administration - Kenya School of Revenue Studies (2024)

Bachelor of Science - Agricultural Economics and Resource Management - Maasai Mara University (2014 - 2019)

Kenya Certificate of Secondary Education - Sigalame High School (2010 - 2013)