Mohammed Khassim

Versatile and motivated Information Technology graduate holding a Diploma in IT and a Certificate in IT (Distinction), with a professional Certificate in IT Support from ASAL Technologies. Dual-skilled professional combining strong IT support and helpdesk expertise with full stack software development capabilities. On the support side, experienced in first- and second-level desktop support, hardware troubleshooting, workstation configuration, asset management, and end-user technical assistance across Windows and Linux environments.

On the development side, proficient in building responsive web applications using HTML5, CSS3, JavaScript, and React on the frontend, with Python and Flask powering the backend, connected to relational and non-relational databases. A fast learner and strong communicator, ready to contribute immediately in IT support, software development, or hybrid technical roles across any industry or geography.

Network & Infrastructure Technician (Practicum) at Garissa University ICT Lab (2025-01 – Present)

• Assisted in the setup, configuration, and maintenance of university computer laboratory equipment
• Troubleshot hardware failures including monitors, keyboards, and peripheral devices
• Supported OS installations and software upgrades across multiple workstations
• Maintained inventory records of all ICT assets within the lab environment

IT Support & Helpdesk Practice at Academic & Self-Directed (2024-01 – Present)

• Provided peer-level technical support resolving hardware and software issues for fellow students and community members
• Configured and maintained multiple Windows workstations including OS installation, software setup, and network connectivity
• Managed antivirus tools, performed system patching, and enforced basic data protection practices
• Set up and administered local area networks including router configuration and structured cabling
• Maintained detailed logs and documentation of technical issues and resolutions — mirroring professional ticketing system workflows
• Delivered end-user training and guidance on Microsoft Office 365 and general IT tools

Full Stack Web Application Development at Personal Projects (2024-01 – Present)

• Designed and developed responsive web applications using HTML5, CSS3, JavaScript, and React.js for the frontend
• Built backend APIs and server-side logic using Python and Flask, integrated with SQL databases
• Implemented CRUD operations, user authentication flows, and RESTful API endpoints
• Applied OOP principles and SDLC methodology throughout the development lifecycle
• Debugged, tested, and deployed web projects in local and hosted environments

Diploma in Information Technology – Garissa University (2026-12)

Certificate in IT Support – ASAL Technologies Core (2026-03)

Certificate in Information Technology – Garissa University (2025-12)