Moses Mutune

Resolved internet and network access issues to ensure seamless connectivity for staff and guests. Installed and maintained computer systems, contributing to improved operational efficiency within the organization. Collaborated with team members to troubleshoot technical problems, enhancing overall IT support services.

IT Internship program at Windsor Golf Hotel and Country Club (2023-05 – 2023-08)

• Resolved internet and network access issues to ensure seamless connectivity for staff and guests.
• Installed and maintained computer systems, contributing to improved operational efficiency within the organization.
• Collaborated with team members to troubleshoot technical problems, enhancing overall IT support services.
• Assisted in the implementation of cybersecurity measures to protect sensitive information.
• Documented procedures and user guides for common technical issues, improving team knowledge and response times.

Customer Service Attendant at Rubis Garden Estate (2024-01 – 2025-07)

• Provided exceptional customer service by promptly addressing inquiries and resolving issues, contributing to a positive guest experience.
• Assisted customers with product selections and transactions, ensuring a smooth and efficient service process.
• Maintained a clean and organized environment, following health and safety regulations to enhance customer satisfaction.
• Collaborated with team members to develop and implement service enhancements that improved operational efficiency.
• Conducted surveys and collected feedback from customers to identify areas for improvement and track service quality.

Diploma in Information and Technology – KCA University, Nairobi (2021-09 – 2024-06)

Certificate in Computer Packages and Applications – Kakuyuni computer college (2021-05 – 2021-08)

Kenya Certificate of Secondary Education – Kangundo High school (2017-01 – 2021-04)

Kenya Certificate in Primary education – Kakuyuni primary school (2008-01 – 2016-12)