Moses Ndirangu

To work in a demanding and challenging environment where my skills, dedication, and commitment can be fully utilized to contribute positively to organizational goals while gaining further professional growth and experience. A hardworking, honest, and self-driven individual with experience in customer service, sales, and hospitality. Able to work long hours with minimal supervision, adapt quickly to new environments, and maintain high standards of service delivery.

Committed to teamwork, efficiency, and customer satisfaction.

Sales & Operations Assistant at Cinema Vault Ent (2024-11 – Present)

• Receiving and processing customer payments accurately using cash and mobile payments.
• Serving customers professionally and ensuring a positive experience and feedback.
• Maintaining cleanliness and organization of the service area at all times.
• Handling customer inquiries and resolving complaints courteously and efficiently.
• Preparing daily sales records and balancing cash at the end of each day.
• Assisting with stock monitoring and reporting shortages to management.

Sales Person & Professional waiter at Retail Shop (2020-04 – 2021-12)

• Attending to customers and assisting them in selecting products.
• Promoting products and upselling to maximize sales and revenue.
• Receiving, arranging, and displaying merchandise attractively.
• Maintaining cleanliness and order within the shop.
• Handling cash transactions and issuing receipts accurately.
• Monitoring stock levels and reporting low or expired items.
• Building and maintaining good customer relationships.

Sales Person & waiter at Tai's Grill and Coffee (2022-01 – 2023-03)

• Receiving and processing customer payments accurately using cash and POS systems.
• Serving customers professionally and ensuring a positive dining experience.
• Taking food and beverage orders and communicating them clearly to the kitchen staff.
• Maintaining cleanliness and organization of the service area at all times.
• Handling customer inquiries and resolving complaints courteously and efficiently.

Sales Person & waiter at Hometech Ent kikuyu (2023-03 – 2024-06)

• Receiving and processing customer payments accurately using cash and mobile payments.
• Serving customers professionally and ensuring a positive dining experience.
• Maintaining cleanliness and organization of the service area at all times.
• Handling customer inquiries and resolving complaints courteously and efficiently.
• Stock management and inquiry
• Laptop repair and software installation/activation.
• Client word and PDF editing and conversion.
• (Client related) - updating and editing one’s work details and Intel.

Certificate of Secondary Education (KCSE) – Kirwara High School – Kenya

Kenya Certificate of Primary Education (KCPE) – Westlands Primary School

Certificate in Computer and Website Design & Development – Zalego Institute (2022)