Mumbi Jess

Hardworking and reliable sales, customer service and hospitality professional with over 10 years of experience in sales, customer relations and service delivery. Skilled in communication, customer care, teamwork and problem solving with experience in retail sales, customer service and restaurant service.

Waitress - Fine Breeze Lounge

(2025-01 - 2026-01)

• Welcomed and attended to customers professionally.
• Took food and beverage orders accurately and efficiently.
• Served meals and drinks while maintaining high service standards.
• Handled customer concerns and ensured customer satisfaction.
• Maintained cleanliness and organization of the service area.

Customer Service Representative - Clean Fax Laundry

(2023-01 - 2025-01)

• Ensured customer satisfaction and provided customer support.
• Responded promptly to customer inquiries and complaints.
• Communicated with customers through various channels.
• Managed junior customer service representatives.

Sales Representative - Wawuda Company Limited

(2022-01 - 2023-01)

• Generated sales leads and built customer relationships.
• Handled customer complaints and ensured resolution.
• Met sales and customer service targets.

Sales Executive - Oppo Mobile Company

(2015-01 - 2022-01)

• Developed sales strategies and generated leads.
• Maintained customer databases and met sales targets.
• Handled customer inquiries and complaints.

Sales Attendant - City Walk Company

(2013-01 - 2014-01)

• Greeted customers and answered questions.
• Organized stock and maintained displays.
• Escalated customer complaints to management.

Certificate - Sales & Marketing - East Africa Institute of Certified Studies (2014-01 - 2015-01)

Kenya Certificate of Secondary Education - Kayole High School (2009-01 - 2012-01)