Customer experience specialist
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I am Results-driven Sales, Business Development, and Customer Relationship professional with over eight years of experience driving revenue growth, developing strategic client partnerships, and delivering exceptional customer experiences. Skilled in business development, key account management, client relationship management, sales pipeline development, and market expansion. Proven ability to identify new business opportunities, negotiate contracts, manage high-value accounts, and consistently exceed sales targets.
Adept at building long-term customer relationships, resolving client concerns, and collaborating with cross-functional teams to achieve business objectives. A proactive, analytical, and customer-focused professional committed to delivering sustainable business growth and maximizing client satisfaction.
•Managed customer inquiries, complaints, and service requests, ensuring prompt resolution and high customer satisfaction.
•Built and maintained strong client relationships through regular follow-up, personalized support, and effective communication.
•Coordinated with internal teams to resolve issues and improve overall service delivery.
•Contributed to improved customer retention and positive client feedback through proactive engagement.
•Managed sales activities, prepared quotations, followed up on leads, and supported revenue growth.
•Handled account reconciliation, invoicing, payment follow-up, and accurate financial record keeping.
•Maintained key client accounts, identified upselling opportunities, and supported contract renewals.
•Contributed to achieving sales targets and improving account efficiency through organized reporting and client management
Bachelor of Arts in Communication & PR
