Human resource manager and Marketing Manager Department - LOIS HOLDINGS (MANYATTA BACK PACKERS AND GROWERS CAFÉ LTD) - Nairobi, Kenya
- Demonstrating hotel products and services as deemed necessary by clients and management.
- Scheduling appointments and meetings as necessary.
- Answering questions from clients through emails and over the phone.
- Maximize business opportunities across all sites by creating and regularly reviewing action plans to combat gaps in the business.
- Review of sales and occupancy targets across the events department.
- Develop sales strategies, business development initiatives & client relationship solutions.
- Develop, implement and maintain operational excellence, policies and procedures.
- Troubleshoot any client issues or concerns ensuring the highest level of customer care is maintained and exceeded.
- Recruiting and training of new staff
Human resource manager and Marketing Manager Department - LOIS HOLDINGS (MANYATTA BACK PACKERS AND GROWERS CAFÉ LTD) - Nairobi, Kenya
Key Achievements
- 50% increase in hotel sales by winning tenders for outside catering, in 2016 I managed to be awarded 3 years contract from Britam Insurance on behalf of the company, we did outside catering whereby we served breakfast and evening tea for the twelve Britam office in Nairobi area where each office had over 25 staff.
- Implemented data-driven evaluations of conference experience, improved conference evaluation metrics.
- Manage events, from conception to completion.
Head of Sales and Marketing - MITUNTU APARTMENTS - Nairobi, Kenya
- Engaging in superior customer service by making information readily available.
- Demonstrating Secluded portfolio products and services as deemed necessary by clients and management.
- Scheduling appointments and meetings as necessary.
- Answering questions from clients through emails and over the phone.
- Taking reservations via email and phone.
- Researching and developing new marketing strategies and opportunities for Secluded Apartments.
- Sending the daily and weekly sales reports to my superiors.
- Any other duty as assigned by the manager.
MARKETING MANAGER - FRANIC VILLA PROPERTIES - Nairobi, Kenya
- advertising campaigns
- Designing, building and maintaining our social media presence Measuring and reporting performance of all digital marketing campaigns, and assessing against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorming new and creative growth strategies
- Planning, executing and measuring experiments and conversion tests
- Collaborating with internal teams to create landing pages and optimize user experience
- Collaborating with agencies. -Evaluating emerging technologies.
- Providing thought leadership and perspective for adoption where appropriate
