Mwebembezi Gerald

Barista/Waiter

Talent

Nairobi, Nairobi AreaMember since 14 March 2023

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About

Gerald Mwebembezi,

Nairobi ,

Kenya

COVER LETTER

My name is Gerald, and I am writing to express my interest within your company. I am a proven hospitality professional who has gained significant experience and acquired relevant skills.

I have 5+ years’ experience in managerial positions in the hospitality industry specialising in restaurant establishments as the head of the waiting team .

Besides my hospitality experience, I have gained leadership skills through my health and social voluntary work.

I am a quick learner and a natural problem solver who can understand new information at a speedy pace, able to adapt to a variety of environments . I wish to become a great asset within your company, reaching and exceeding your expectations.

Thank you for the time taken to consider my application.

Kind regards,

Gerald Mwebembezi.

Experience

Supervisor, Tulye UG “The Happy Place”, Kampala Oct 2020 - Nov 2021

Restaurant supervisor at Tulye UG, an establishment where meals and refreshments are purchased and served.

Planned and managed staff shifts to reflect customer demand and oversaw the daily operation of the restaurant.
Conducted regular inspections of the restaurant kitchen to determine whether appropriate standards of hygiene and sanitation are maintained to eliminate food poisoning and pest infestations.
Entrusted by management to open on close restaurant premises daily.
Ordered and monitored inventory and ensured that all food supplies and other essentials are adequately stocked.
Oversaw food preparation, presentation, and storage to ensure compliance with food health and safety regulations to ensure food does not get contaminated or always tampered with.
Trained junior serving staff to create continuous and exceptional service to dinning customers and therefore increasing sales and greater customer experience.
Provide the business with customer’s feedback for further improvement in service, polices, quotations and products.
Used leadership skills to increase individual staff involvement, self-esteem and commitment in their respective roles to reach their given objectives.
Dealt with customer queries in a professional manner to prevent negative review, feedback and increase their satisfaction.
Ensured that customers are billed according to the orders they placed and correct money handling procedures are maintained by the respective staff.

Results: increased customer base and sales due to the quality of service provided. Increased workflow efficiency and productivity, Built team exceptional of staff.

Head Waiter, Café Javas, Kampala