Nancy Avire

I am an experienced professional with over 12 years in customer engagement, service operations, and stakeholder management at Safaricom PLC. My background has equipped me with strong skills in administrative support, documentation, scheduling, and CRM systems, as well as the ability to manage multiple priorities in fast‑paced environments. I am detail‑oriented, organized, and skilled at coordinating tasks while maintaining clear communication with diverse stakeholders.

Safaricom PLC — Customer Experience Executive

Nairobi, Kenya | Jun 2007 – Nov 2019

• Improved customer satisfaction scores by over 20% through proactive customer engagement and personalized support.
• Reduced complaint escalation rates by 30% using first-contact resolution strategies.
• Managed high-volume customer interactions across calls, email, and digital platforms while maintaining 95%+ quality scores.
• Built strong long-term customer relationships through consultative engagement and timely issue resolution.
• Collaborated with internal departments to resolve complex customer issues efficiently and improve service delivery.

Men With Disability Society of Kenya — Volunteer Program Assistant

Nairobi, Kenya | Jan 2026 – Present

• Coordinated stakeholder engagement activities involving over 300 beneficiaries.
• Supported reporting, planning, and customer-focused service delivery initiatives.
• Strengthened communication and relationship management with partners and community leaders.

Bethany Family Church — Volunteer Counselor

Nairobi, Kenya | Dec 2020 – Present

• Provided professional support and guidance while maintaining confidentiality and empathy.
• Managed sensitive situations calmly and professionally.
• Strengthened communication and interpersonal engagement skills through mentorship activities.

Harleys Pharmaceuticals — Medical Sales Representative

Nairobi, Kenya | Jan 2007 – May 2007

• Achieved 110% of assigned sales targets through relationship-based customer engagement.
• Expanded client portfolio and increased product awareness within assigned territory.
• Developed and maintained strong relationships with healthcare professionals.

Bsc Biomedical Science and Technology - Medical Biotechnology Option