Nasra Muhamed

Customer Care Representative

Talent

NairobiMember since July 19, 2026

Customer Relationship Management (CRM)Conflict resolutionMulti-channel supportBilling and transaction processingActive listeningEmpathyEffective verbal and written communicationMultitaskingTeam collaborationPoint of Sale (POS) systemsDigital payment processingBasic data entryOrder management tools

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Customer Relationship Management (CRM)Conflict resolutionMulti-channel supportBilling and transaction processingActive listening

About

Dynamic, detail-oriented, and customer-focused professional seeking a Customer Care Representative position. Leverages strong interpersonal communication, quick problem-solving abilities, and a proven track record in fast-paced service environments to deliver exceptional customer experiences. Committed to building brand loyalty, resolving inquiries efficiently, and contributing to team excellence.

Experience

Customer Service & Cashier - CJ's Restaurant

(2025-02 - 2026-06)

Answered client inquiries regarding services, menu items, and ongoing promotions with clarity and accuracy, ensuring a high level of customer satisfaction.
Welcomed a high volume of guests daily, managing frontline customer feedback and resolving transaction or service issues calmly and efficiently.
Collaborated closely with front-of-house and back-of-house teams to streamline operations and ensure seamless service delivery.
Managed cash, credit, and digital payment transactions accurately, issuing correct refunds, receipts, and managing operational balances under strict procedures.