Ndei Joyce

Customer-focused administrative professional with six years of experience supporting business operations through client communication, data annotation, and day-to-day office coordination. Comfortable managing multiple priorities in remote and fast-paced settings, with a reputation for accuracy, follow-through, and calm, professional handling of client and internal requests. Experienced in AI training and data annotation work that requires strict attention to detail and consistency against quality guidelines.

Administrative Support Agent — Data Annotation & Customer Relations at Samasource (2019-04 – Present)

• Carry out data annotation and AI training tasks daily, following detailed quality guidelines to keep accuracy consistently high.
• Serve as a point of contact for internal teams and clients, responding to emails and messages promptly and professionally.
• Manage calendars, meeting schedules, and administrative paperwork to keep projects running smoothly.
• Keep records, reports, and spreadsheets organized and up to date across Google Workspace and Microsoft Office.
• Research information online to support ongoing projects and decision-making.
• Work closely with cross-functional and remote colleagues to meet project deadlines.
• Track tasks and progress using Trello and Asana, flagging issues before they become problems.
• Follow Standard Operating Procedures and quality checks closely, and handle confidential information with care.

Credit Assistant (Industrial Attachment) at Kidapu Sacco-Kiambu (2018-08 – 2019-02)

• Guided customers through loan applications, account queries, and required documentation.
• Handled client questions and concerns with patience and professionalism.
• Verified and maintained accurate financial records for audits and reporting.
• Organized files and paperwork to support smooth day-to-day office operations.
• Maintained confidentiality of customer information at all times.

Business Management – Kenya Institute of Management (2017)