Naomi Achieng
Customer-focused service professional
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About
Customer-focused service professional with hands-on experience in fast-paced restaurant and retail environments. Skilled in order taking, table service, cash and mobile-money handling, and maintaining high standards of hygiene and presentation. Reliable team player known for punctuality, a strong work ethic, and the ability to deliver attentive, friendly service that keeps guests coming back.
Experience
Waitress - Restaurant - Nairobi
(2025-02 - 2026-01)
- Took customer orders accurately and served food and beverages promptly and accurately
- Responded promptly to guest requests and concerns
- Handled cash and M-Pesa payments, ensuring the till balanced at the end of each shift
- Maintained a clean dining area and ensured tables were set to the standard
- Supported the team during busy periods and responded promptly to guest requests
- Collaborated with colleagues to ensure smooth restaurant operations during peak hours
Sales Associate - Wine & Spirits Shop - Kileleshwa, Nairobi
(2022-06 - 2023-05)
- Assisted customers with product recommendations and processed cash/POS transactions
- Managed shelf stocking and basic inventory checks, maintaining store display standards
- Built repeat clientele through friendly, knowledgeable, and reliable service
- Built positive customer relationships through professional and friendly service
- Contributed to achieving daily sales and customer service targets
Education
Kenya Certificate of Secondary Education (KCSE) - Muhu Kangari Secondary School (2018)
Kenya Certificate of Primary Education (KCPE) - Nyagondo Primary School (2014)
