Ndilo Atieno

Motivated and highly organized virtual professional with over 3 years of experience in Social science: e.g., customer support, admin, sales], specializing in delivering quality work in remote settings. Skilled in digital communication tools, self-management, and multitasking across time zones. Committed to excellence, continuous learning, and exceeding expectations in remote roles.

Virtual Assistant at Upwork / Freelancer Platforms (2022-01 – Present)

• Provide virtual support to 5+ international clients (US, Europe).
• Manage calendars, schedule meetings, and handle customer inquiries.
• Conduct market research and data entry for e‑commerce businesses.
• Create social media content and email campaigns using Canva and Mailchimp.

Customer Support Representative at CCI KENYA (2019-05 – 2021-12)

• Delivered Tier 1 support via email and live chat.
• Resolved 95% of tickets within SLA timeframes.
• Used Zendesk to track and escalate issues to tech teams.
• Trained two junior reps on best practices for remote customer service.

Sales & Admin Assistant at XIAOMI KENYA (2020-01 – 2024-04)

• Assisted the sales team with CRM updates and customer follow-ups.
• Managed invoicing and filing using Excel and Google Sheets.
• Handled internal scheduling, call screening, and document formatting.

Diploma in Business Administration – Kenya Institute of Management (2019)