Tech survey, fast leaner and a team player
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I am a Kenya based software engineer with a Bachelors Degree in Computer Science.
I believe that the combination of my experience in the industry, field expertise, and developed skills set makes me an ideal candidate for any ideal job. Moreover, I am confident that it would be a great opportunity for me to further grow my career.
Having worked as a Helpdesk Technician in various organizations such as ILRI Kenya for over one year, I am fully adept at executing any tasks associated with customer care and support. There, I was given the responsibility for handling chats, emails, inbound or outbound telephonic contacts, handling customer inquiries with the highest degree of courtesy and professionalism, providing fast, and effective communication via web-based program(s) offering alternative solutions where appropriate, cross-selling and up-selling, working in one or multiple skill sets over various customer contact channels, promoted new products and services, and worked on the development and implementation of new processes to decrease unnecessary expenses.
Throughout the years, I have proved numerous times that I am a great team player with excellent analytical skills and the ability to function well in fast paced environments.
IT Intern | DATA SPOT TECHNOLOGIES
09/05/17 – 19/07/17
IT Help Desk Technician| ILRI KENYA (Nairobi Campus)
22/05/2019 – 23/09/2020
NOC Engineer| ADRIAN KENYA (Safaricom)
10/03/2021 – CURRENT
2016 JAN – 2016 MARCH
2016 – 2020
Acquired Second Upper Division Degree in Bachelor of Science in Computer
Science.
