Njeri Mukiri

Highly organized, customer-focused, and results-driven Administrative and Front Office Professional with over 12 years of experience in office administration, customer service, front desk operations, and administrative support. Skilled in handling customer inquiries, coordinating office activities, managing records, and maintaining professional communication with clients and stakeholders. Demonstrates strong organizational, communication, multitasking, and problem-solving skills with proven ability to work efficiently in fast-paced environments while maintaining professionalism, confidentiality, and excellent customer service standards.

Office Manager - TRANCITY MANAGEMENT SERVICES LTD - Nairobi, Kenya

(2016-06 - 2025-03)

• Managed daily front desk and office operations.
• Handled customer inquiries and ensured excellent customer service.
• Managed incoming calls, emails, and official correspondence.
• Prepared reports, financial statements, and office documents.
• Maintained organized filing systems and confidential records.
• Coordinated staff duties and supervised office support activities.
• Ensured compliance with company policies and security procedures.
• Managed visitor intake and maintained professional reception standards.
• Resolved customer complaints and workplace conflicts professionally.
• Coordinated office maintenance and workplace organization.
• Assisted management with daily administrative operations.
• Maintained a clean, safe, and organized office environment.

Receptionist & Office Assistant - TRANCITY MANAGEMENT SERVICES LTD - Nairobi, Kenya

(2013-10 - 2016-05)

• Managed front desk reception and visitor handling.
• Answered telephone calls and responded to email inquiries.
• Scheduled meetings and office appointments.
• Maintained office files, records, and documentation.
• Managed office stationery and inventory supplies.
• Processed office utility payments and service requests.
• Assisted staff with administrative and office support tasks.
• Maintained office cleanliness and professional presentation.
• Supported customer communication and client assistance.
• Ensured smooth day-to-day office operations.

Diploma - Computerized Secretarial & Administration - Valley Business (2012-01)

Kenya Certificate of Secondary Education (KCSE) - Musa Gitau Secondary School (2008-01 - 2011-01)

Kenya Certificate of Primary Education (KCPE) - Kidfarmaco Primary School (1999-01 - 2007-01)