Human Resource Manager - THA NICKOLEE HOTEL - Kenya
(2025-04)
Oversees all human resource functions for the hotel, including recruitment, onboarding, and policy formulation.
- Successfully sets up and manages the HR department from inception, including recruitment, policies, compliance, and employee relations.
- Establishes the HR department from inception, including HR policies, SOPs, employee handbook, job descriptions, contracts, and personnel records.
- Maintains accurate HR documentation and confidential employee files.
- Prepares monthly HR reports covering staffing levels, turnover rates, training activities, disciplinary cases, and compliance so as to support management decision-making.
- Advises General Manager and heads of department on HR matters.
- Leads workforce planning and full-cycle recruitment for all hotel departments, successfully building a complete hospitality team from pre-opening to operational stability.
- Designs and implements structured onboarding and induction programs, embedding service culture, guest experience standards, and compliance from day one.
- Ensures full compliance with Kenyan labor laws and statutory requirements (Employment Act, OSHA, NSSF, SHA, PAYE), mitigating legal and operational risks.
- Ensures compliance with labor laws while managing employee relations, training, and workforce planning to support smooth hotel operations.
- Develops and rolls out a performance management system, including setting KPIs, probation reviews, and staff appraisals.
- Manages employee relations, disciplinary processes, and grievance handling in line with best HR practices, maintaining a positive work environment.
- Designs and administers payroll, salary structures, leave management, and employee benefits, ensuring accuracy, cost control, and compliance.
- Implements workplace health and safety policies, coordinates OSHA training, and ensures availability of first aid and incident reporting procedures.
- Establishes a fund to support employees' well-being and provide financial and social assistance to staff when needed — TNH Welfare.
- Partners with hotel leadership and department heads to align HR strategy with business and service objectives.
- Builds a service-oriented, engaged workforce, contributing to staff retention, operational efficiency, and guest satisfaction during the hotel's first year.
- Introduces CSR activities for the hotel to obtain that competitive edge.
- Introduces rewards and recognitions for star performers as well as celebration of staff birthdays.
Human Resource Manager - TRIANUM HOSPITALITY - Kenya
(2024-10 - 2025-03)
Responsible for ensuring the smooth implementation of the human resource management function.
- Collaborated with senior leadership to align HR strategies with overall business objectives.
- Led organizational change management efforts, ensuring smooth transitions during periods of growth, restructuring, and other changes.
- Oversaw the implementation and maintenance of HR software systems for payroll, attendance, performance tracking, and other HR functions.
- Analyzed HR metrics (turnover, engagement, training effectiveness) to inform decision-making and continuous improvement initiatives.
- Provided regular HR reports to senior management, highlighting key trends, challenges, and recommendations.
- Developed programs to enhance employee well-being and work-life balance, reducing turnover rates and improving retention, especially in high-demand roles.
- Created and managed employee recognition programs that encourage a positive and productive workplace culture.
- Ensured compliance with all labor laws, hospitality industry regulations, and company policies.
- Managed workplace safety protocols and ensured that employees were trained on safety standards.
- Maintained up-to-date records on employment contracts, agreements, and other legal documents.
- Participated in the preparation and monitoring of the Human Resource budget.
- Led and executed talent acquisition strategies across multiple properties and hotels to attract and hire top talent for various roles, from front-line employees to senior managers.
- Collaborated with department heads and managers to define job requirements and develop recruitment strategies.
- Maintained an effective recruitment pipeline for high-turnover roles, ensuring a steady flow of qualified candidates.
Human Resource & Administration Manager - ELYSIAN RESORT - Kenya
(2020-12 - 2024-10)
Responsible for ensuring smooth implementation of human resource management and administrative functions in line with the overall organizational Human Resource policies and procedures.
- Participated in the recruitment process for employees by short-listing candidates, scheduling and participating in interviews, and communicating with interviewed candidates.
- Prepared staff contracts and ensured timely renewal.
- Created, updated, and maintained employee job descriptions as well as other employment documents.
- Maintained and revised the company's handbook/HR Manual.
- Handled employee grievances and implemented disciplinary procedures.
- Participated in the preparation and monitoring of the Human Resource budget.
- Maintained human resource records by designing a filing and retrieval system; keeping past and current records.
- Managed staff leaves and ensured employees went on leave in collaboration with departmental supervisors.
- Processed staff payroll and ensured all statutory deductions were remitted on time.
- Ensured payroll reports are well-maintained.
- Coordinated staff learning and development programs (Internal & External Trainings).
- Contributed to the development and implementation of employee welfare and wellness programs, including medical schemes, insurance, security, pension, and work-life balance.
- Participated in salary surveys to ensure that the organization remains competitive to attract the right resources and timely preparation of terminal dues for exiting staff.
- Assisted in performance management, setting of KPIs, and performance appraisals.
- Collaborated with senior leadership to align HR strategies with overall business objectives.
- Led organizational change management efforts, ensuring smooth transitions during periods of growth, restructuring, and other changes.
- Oversaw the implementation and maintenance of HR software systems for payroll, attendance, performance tracking, and other HR functions.
- Analyzed HR metrics (turnover, engagement, training effectiveness) to inform decision-making and continuous improvement initiatives.
- Provided regular HR reports to senior management, highlighting key trends, challenges, and recommendations.
- Developed programs to enhance employee well-being and work-life balance, reducing turnover rates and improving retention, especially in high-demand roles.
- Created and managed employee recognition programs that encourage a positive and productive workplace culture.
- Ensured compliance with all labor laws, hospitality industry regulations, and company policies.
- Managed workplace safety protocols and ensured that employees were trained on safety standards.
- Maintained up-to-date records on employment contracts, agreements, and other legal documents.
- Led and executed talent acquisition strategies across multiple properties and hotels to attract and hire top talent for various roles, from front-line employees to senior managers.
- Collaborated with department heads and managers to define job requirements and develop recruitment strategies.
- Maintained an effective recruitment pipeline for high-turnover roles, ensuring a steady flow of qualified candidates.
- Administered the implementation of health and safety policies and processes and ensured continuous staff education on health and safety activities to ensure the security, continuity, and safety of the company and its employees.
- Prepared and timely submitted dynamic reports relating to HR & administrative activities.
- Maintained HR metrics, generated reports on recruitment, turnover, and training outcomes, and promoted diversity for an inclusive workplace.
HR Consultant (Part-time) - Tisco Construction Limited - Kenya
(2024-08)
HR Consultant (Part-time) - Zades Associates - Kenya
(2022-08)
Office Administrator - Arcade Medical Consultancy - Kenya
(2017-09 - 2019-12)
Office Administrator - Upper Hill Cardiovascular Center - Kenya
(2018-12)
Intern - Kenya Agriculture & Research Institute (KARI) - Kenya
(2016-09 - 2016-11)
Attaché - Kenya Agriculture and Research Institute (KARI) - Kenya
(2013-09 - 2013-11)
Returning Officer - Independent Electoral and Boundaries Commission - Kenya
(2013-08)
