Nuro Mahmud

Motivated, reliable, and detail-oriented professional with experience in content moderation, customer service, cash handling, translation, and operations support. Strong communicator with the ability to work in fast-paced environments, solve problems efficiently, and deliver excellent results. Eager to contribute to a dynamic organization and grow professionally.

Content Moderator at Teleperformance Ghana (2025-10 – Present)

• Reviewed and moderated online content to ensure compliance with company policies.
• Identified and escalated sensitive content accurately and promptly.
• Maintained high quality and productivity while working under strict deadlines.
• Contributed to a safe and positive online community.

Petrol Station Attendant at Shell Changamwe Petrol Station – Kenya (2025-08 – Present)

• Assisted customers with fueling, payments, and other inquiries in a professional manner.
• Handled cash transactions accurately and ensured daily sales reconciliation.
• Maintained cleanliness, safety, and proper operations of the station.
• Delivered excellent customer service and built customer loyalty.

Teller & Translator at Best Forex Bureau (Taaj) – Nimule, South Sudan (2025-02 – 2025-08)

• Processed currency exchange transactions accurately and efficiently.
• Provided excellent customer service and handled customer inquiries.
• Translated documents and conversations between English and Somali.
• Maintained confidentiality and ensured compliance with financial procedures.

Clearing and Forwarding Agent / Part-Time Translator at Nimule, South Sudan (2025-03 – 2025-08)

• Assisted with customs clearance, documentation, and logistics coordination.
• Translated between English and Somali for truck drivers and clients.
• Maintained accurate records and communicated with relevant stakeholders.
• Ensured timely processing of shipments and documentation.

High School Certificate in KCSE – Khalifa High School – Garissa, Kenya (2019 – 2022)