Customer Service Representative at Metro by T-Mobile (2025-02 – 2026-03)
- Responded to customer contact, through phone, SMS and email, with product and service information.
- Resolved billing and service complaints, escalating issues when necessary.
- Documented customer service in CRM systems and monitored progress in resolutions.
- Helped customers with urgent needs like blocking lost/stolen devices and re ordering instruments.
- Made the closure calls to ensure that it is solved and satisfactory.
- Upsold and cross sold products, which contributed to the growth of revenue.
- Kept informed on current knowledge of products, services and policies to give accurate advice.
Office Assistant at SHOFCO Kenya (2024-03 – 2025-01)
- Managing front office, which includes the receiving of calls, emails, walk in inquiries.
- Helped solve the issues of the community members, referring them to the relevant departments.
- Kept proper communication and administrative records.
- Assisted program teams through the organization of logistics, meetings, and preparation of reports.
- Regularly give updates and information to stakeholders and be transparent and accountable.
- Helped in customer satisfaction through responding to queries in a professional and empathetic manner.
Agripreneur at Ministry of Agriculture (2023-07 – 2023-12)
Carried out organized sensitization to stakeholders, closing the gap between high level government programs and the needs of the communities, through strategic communication.
- Developed rapport and trust among complex networks that delivered on the project goals and solutions were executed successfully.
- Future obstacles to program implementation and served as an intermediary between the users and essential resources and systems.
Enumerator (Contract) at Tyson Limited (2022-03 – 2022-07)
- Gathered and documented high-stakes data at 100 percent accuracy and was professionally and respectfully engaged with all respondents.
- Assured effective communication and established trust to promote honest answers which was directly connected to reliability of project outcomes.
- Flexibility and ability to meet hard deadlines and quality standards through extreme attention to detail and efficiency when handling strict survey deadlines.
