Olive Wesonga

I’m a customer service professional with experience working in fast-paced call centre environments. I have developed strong communication, active listening, problem-solving, and customer-handling skills through my experience at CCI Kenya and Salix Data Africa.I’m comfortable handling different types of customers, including challenging situations, while remaining calm, professional, and focused on finding the right solution. I also believe in building good rapport with customers and making sure their concerns are fully resolved before ending an interaction.I’m a hardworking, adaptable, and goal-oriented person who is always willing to learn and improve.

I’m now looking for an opportunity where I can use my customer service experience, grow professionally, and contribute positively to the organization.

Customer Service Representative – Salix Data AfricaProvided professional customer support by handling inquiries, complaints, and service requests through various communication channels.Assisted customers with accurate information and effective solutions while maintaining a high level of professionalism.Built positive customer relationships through active listening, empathy, and clear communication.Handled challenging customer interactions and resolved issues efficiently to improve customer satisfaction.Maintained accurate records of customer interactions and followed company procedures and service standards.Worked collaboratively with team members to meet customer service and performance targets..Customer service representative -CCI Kenya Handled high volumes of customer calls, providing professional and timely assistance while maintaining a positive customer experience.Resolved customer inquiries, complaints, and service-related issues through effective communication and problem-solving.Demonstrated empathy and active listening when handling irate or challenging customers.Maintained accurate customer records and followed company policies, procedures, and quality standards.Consistently worked toward key performance targets, including customer satisfaction, quality, productivity, and call handling.Built strong rapport with customers and received positive feedback for providing helpful and courteous service.Collaborated with team members and other departments to ensure customer concerns were resolved efficiently.

My educational background has provided me with a strong foundation in communication, interpersonal skills, problem-solving, and professional development. Through my studies, I developed the ability to understand and analyze information, communicate effectively with different people, and work both independently and as part of a team. My education also enhanced my computer literacy, time-management skills, attention to detail, and ability to learn and adapt to new environments.

These skills have been valuable in my professional career, particularly in customer service, where patience, active listening, professionalism, and clear communication are essential. I have also gained knowledge and practical skills that enable me to handle responsibilities efficiently, interact professionally with customers and colleagues, and work towards achieving organizational goals. Overall, my education has prepared me to approach challenges positively, learn continuously, and contribute effectively in a professional environment.

I am committed to further developing my knowledge and skills through additional training and practical experience, while using my educational foundation to provide quality service and build a successful career.