Olivia Mukhutsi

I am a vibrant and highly skilled professional Customer

Care representative with over 6 years working experience, Customer care representative at Onfon

Media Limited by handling inbound calls, listen to and handling Customers complaints, attending to Customers inquiries, assisting customers on how to use the organization’s products and also upselling Customer products based on Customer needs and wants. I was able to deliver quality customer care services during my attachment that resulted to me being absorbed by the company as their employee because of my work ethics that met and exceeded their expected standards.

My expertise has been honored while working with leading brands like Onfon Media Limited, National

Housing Corporation Nairobi and Mumias sugar company as an intern.

I am a Holder of a Bachelor of Arts (Economics) from The Kabianga University where I graduated with

Second Class Honors Upper division in the year 2016. I am currently registered as a student in KASNEB TO undertake my CPA (Certified Public Accountant)

Professional Course in order to gain competitive advantage in the industry.

I have the following competencies: Team player,

Strong public relations, Good interpersonal skills, Good communication skills, understanding accounting concepts, accurate data analysis and the ability to prepare financial statements.

I enjoy Exploring and creating new ideas, Reading motivational and inspirational books, Imparting knowledge to other people

Upselling, Cross selling and Down selling Customer products based on Customer needs and wants.

Customer satisfaction

Data entry

Bachelor of Arts (Economics)

Certified Public Accountant section 1 and 2 completed.

Computer packages.

Kenya Certificate of Secondary Education

Kenya Certificate of Primary Education