Onyedikachi Ezeokafor

Dedicated Customer Service Representative with 5+ years of experience supporting customers through inbound and outbound communication channels while achieving sales and service objectives. Adept at resolving inquiries, handling complaints, promoting products, generating qualified leads, and closing sales opportunities. Proven ability to leverage customer interactions for cross-selling and upselling, resulting in stronger customer relationships, and increased product adoption.

Customer Service Representative - Njetours Ltd

(2025-02 - 2026-07)

• Handled high-volume inbound and outbound customer interactions via phone, email, live chat, and other communication channels, and assisting travelers with flight and hotel bookings.
• Processed and coordinated travel-related requests by accurately capturing passenger information, booking details, special requirements, and travel preferences.
• Resolved customer complaints and travel-related issues involving booking errors, cancellations, delays, refunds, payment discrepancies, itinerary changes, and missed connections.
• Supported customer retention and revenue growth initiatives by identifying travelers' needs.

Telesales Executive - Septem 7 Investment Ltd

(2022-08 - 2025-01)

• Conducted high-volume inbound and outbound sales outreach to prospective buyers, investors, landlords, and corporate clients, promoting residential and commercial property developments.
• Generated, qualified, and nurtured property investment leads by presenting detailed information on property locations, development features, pricing, and payment plans.
• Implemented effective upselling and cross-selling strategies by recommending premium units and additional properties.
• Managed and maintained an active sales pipeline by accurately documenting customer interactions and lead status.

Customer Support Officer - Numart Travels

(2021-08 - 2022-07)

• Handled high-volume inbound and outbound customer interactions via phone, email, live chat, and other communication channels, and assisting travelers with flight and hotel reservations.
• Processed and coordinated travel reservations by accurately capturing passenger information, travel dates, preferences, special requests, and payment details.
• Resolved customer complaints and travel-related issues involving booking errors, cancellations, delays, refunds, payment discrepancies, itinerary changes, and other service concerns.

Public Administration - Enugu State University of Science and Technology (2014)