Osmond O
ICT professional with a Bachelor of Science in Computer Science and hands-on experience in IT support, systems administration, and customer-focused technical assistance within institutional environments.
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About
ICT professional with a Bachelor of Science in Computer Science from Kabarak University and hands-on experience in IT support, network administration, and systems maintenance within institutional environments. Skilled in troubleshooting hardware and software issues, supporting 100+ users, and maintaining ICT infrastructure including LAN networks, ERP systems, and institutional platforms. Experienced in user support, system deployment, and technical operations in both academic and public service settings.
Passionate about delivering efficient, reliable, and user-focused ICT solutions.
Experience
ICT Intern – Public Service Commission (KISE) at KISE – Kenya Institute of Special Education (2025-03 – Present)
- I provided first-level ICT support to over 4000 students and staff, resolving hardware, software, and network issues
- Installed and configured operating systems, applications, printers, and network devices
- Assisted in LAN monitoring, troubleshooting connectivity and performance issues
- Supported ERP systems including Navision and institutional management platforms
- Updated institutional website content, announcements, and internal systems
- Provided technical support during meetings, workshops, and admissions (projectors, PA systems)
- Assisted in ICT asset management including inventory tracking and equipment tagging
- Deployed to branch campuses to support student admission and ICT operations (November 23rd-December 14th, 2025)
- Supported assistive technology equipment tracking (Braille machines) across partner schools (December 18th, 2025-December 23rd 2025)
ICT Attachment at Masinde Muliro University of Science and Technology (2023-09 – 2023-12)
- I provided ICT support to students and staff, resolving system and portal issues
- Performed hardware and software installations and upgrades (Windows OS, drivers, applications)
- Assisted in installation of printers, desktops, network devices, and adapters
- Supported maintenance of servers, access points, and ICT infrastructure
Sales Representative at Eldoret National Show (A.S.K) (2016-02 – 2016-03)
- I achieved sales targets through customer engagement and outreach
- Maintained customer relationships and responded to inquiries
- Collaborated with team members to improve sales performance
Education
Bachelor of Science in Computer Science – Kabarak University (2016 – 2023)
KCSE – Mudasa Academy (2012 – 2015)
KCPE – Greenvale Primary (2007 – 2010)
