Customer Service and Community Management
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A customer oriented professional with experience in customer relations, sales,
product promotion, social media management and customer relationship management. I've been able to achieve; knowledge in evaluating business leads;
understanding of competition analysis;
knowledge on distribution and client service; administrative and management skills and Extensive communication skills and client relations.
Customer Service and Social Media Community
-Creating content for social media platforms for 5 brands namely : Cooperative University, NW Realite, Jumuia
Resorts,Tricent School of Medical Science and Technology, NIBS College
Guiding clients on the best social media activities for their respective companies.
-Handling enquiries and customer engagements
-Directing the graphics designer on the quality artwork needed for different clients' social media pages.
Customer Service & Digital Marketing Representative
I was the Head of Customer Service Department
Handling correspondence sent over the website.
Assisting clients on the purchase of the company's products and payment on the same.
Following up on Social Media queries and helping the clients navigate the company's sites.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions,
comments and complaints.
Food and Beverage Production, Sales and Service
