Program Logistics and Warehouse Operations Manager - World Bicycle Relief (WBR) - East Africa
(2016-05)
Currently leading and managing warehouse, inventory, logistics & distribution operations and supply chain at World Bicycle Relief (WBR)-Buffalo Bicycles EA. The work covers end to end supply chain processes covering - Production & assembly of Buffalo bicycle, inventory management, logistics, warehousing, assets/fleet and distribution for the WBR East African program. As the logistics operations lead, providing logistics, inventory & warehousing support for health, education and livelihoods programs in partnership with World Vision & Plan International to over 500,000 beneficiaries in East Africa.
- Reduced logistics and transportation costs by 35% through route optimization, improved load planning, and strategic courier negotiations while maintaining service levels
- Improved On-Time In-Full (OTIF) delivery performance from 79% to over 98%, enhancing customer satisfaction and strengthening key partners, retail and distributor relationships
- Increased warehouse productivity by 30% through process redesign, warehouse layout optimization, and implementation of Lean and 5S methodologies
- Achieved 98% inventory accuracy by strengthening inventory control processes, conducting regular cycle counts, and improving warehouse management practices
- Reduced order picking and dispatch turnaround time by 40%, enabling faster order fulfillment during peak demand periods
- Successfully managed warehousing and distribution operations supporting annual product volumes exceeding 20,000 metric tonnes/10,000 bikes across multiple distribution centers
- Led the implementation of a Warehouse Management System (WMS) improving inventory visibility, traceability, and operational efficiency
- Reduced stock losses, damages, and shrinkage by 35% through improved storage practices, tighter security controls, and enhanced stock accountability
- Optimized warehouse space utilization by 25%, delaying the need for additional storage facilities and reducing operating costs
- Delivered annual logistics cost savings exceeding +30M (or local currency equivalent) through process improvements, supplier rationalization, and operational efficiencies
- Developed and monitored logistics KPIs, including OTIF, inventory accuracy, vehicle utilization, warehouse productivity, and order cycle time, driving continuous operational improvements
- Maintained 100% compliance with health, safety, environmental, and quality standards, achieving zero lost time accident/incident major audit findings over multiple years
- Managed stock controls while optimizing end to end warehouse, inventory, logistics & distribution operations - Attained overall OEE warehouse and logistics efficiency level at 97%
- Ensured compliance to stock/Inventory management procedures and regulatory requirements - SOP compliance level 98.5%
- Led warehouse project resulting in ksh3M warehouse annual rental cost savings, Saving ksh 25m inventory holding cost and ksh 18M cost of obsolescence & write-offs; distribution costs saving by 35%
- Supported performance management review for the operations and logistics team personnel against set objectives and KPI-key performance indicators and set targets
- Collected and compiled data - Daily, weekly & monthly reports for operations, logistics - warehouse, fleet, asset inventory, logistics & distribution to support informed and timely management decision-making
- Formulated & enforced SOPs/policies and guidelines to guide operation logistics
- Organized and managed security and safety of warehouse and inventory, staff, fleet of vehicles with commodities and personnel to remote insecure field sites with 98% compliance
- Supported in preparation of operation and capex budget for operations & logistics team and ensured monitoring of expenses & costs within the budget at 99%
- Coordinated day to day operations activities at the country and regional program offices ensuring smooth and efficient delivery of services with operation efficiency level at 98%
- Supervised 52 employees with 4 direct reports, set KPI and objectives, managed activities as per the SOPs, maintain communications, supervise employees & consistently achieved goals
