Paul Muoka
Customer Support, Hospitality, and Operations professional
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About
Customer Support, Hospitality, and Operations professional with over 8 years of experience delivering exceptional customer service, supervising teams, training staff, and coordinating logistics in fast-paced environments. Experienced in e-commerce order fulfillment, inventory management, administrative support, and customer relationship management. Known for excellent communication, problem-solving, and organizational skills.
Seeking a remote Customer Support, Virtual Assistant, Operations Support, or Administrative Assistant position where I can contribute to business growth while delivering outstanding customer experiences.
Experience
Bartender & Barista - Amriti Spice Kitchen & Bar - Nairobi, Kenya
(2026-02)
- Deliver exceptional customer service in a high-volume environment.
- Prepare premium coffee and beverages while maintaining quality standards.
- Manage inventory and maintain an organized workstation.
Waiter, Barista & Bartender - Shamba Café & Shop / Shamba Events - Nairobi, Kenya
(2025-06 - 2026-01)
- Served customers in café and event settings.
- Coordinated food and beverage service for private and corporate events.
- Maintained high customer satisfaction through professional service.
Waiter, Barista & Bartender - Fair Acres Boutique Hotel & Mua Hills Getaway - Nairobi, Kenya
(2024-03 - 2025-04)
- Delivered exceptional guest experiences.
- Prepared specialty beverages and supported restaurant operations.
- Worked collaboratively with kitchen and front-of-house teams.
Waiter, Supervisor & Trainer - Spring Noshery Restaurants - Nairobi, Kenya
(2021-02 - 2024-02)
- Promoted to Supervisor based on strong performance.
- Supervised daily restaurant operations and coordinated staff.
- Trained employees across three branches on customer service and operational standards.
- Resolved customer concerns efficiently while maintaining excellent service quality.
Freelance Catering Professional - Independent Catering Services - Nairobi, Kenya
(2020-05 - 2021-01)
- Delivered food and beverage services for private and corporate events.
- Coordinated event preparation and guest service.
Head Consolidator - Jumia Kenya - Nairobi, Kenya
(2020-06 - 2021-05)
- Coordinated warehouse order fulfillment.
- Managed picking, packing, inventory, shipping, dispatch, and order consolidation.
- Assigned picking queues and maintained inventory accuracy.
- Worked with cross-functional teams to ensure timely customer deliveries.
Waiter & Bar Attendant - DusitD2 Hotel - Nairobi, Kenya
(2020-01 - 2020-03)
- Delivered premium dining and beverage service.
- Ensured guest satisfaction through professional customer service.
Game Master - Milan Lounge - Nairobi, Kenya
(2019-10 - 2019-12)
- Managed guest entertainment activities.
- Assisted customers and resolved service issues promptly.
Waiter - Urban Eatery - Nairobi, Kenya
(2017 - 2019-08)
- Delivered quality food and beverage service.
- Built positive customer relationships through excellent communication.
Education
Food & Beverage Service, Sales & Administration - Kenya Utalii College
