Pauline Adhiambo

My name is Pauline Adhiambo Adoyo. I’m a holder of a Diploma in Information Technology, I have 8 years of working experience in a the busy facility as an Assistant IT personnel and currently offering support to the SOS Children’s Villages

Kenya- Buru Buru location.

I can work with minimal supervision and deliver reliable results. I also have experience in learning and excelling at new technologies as needed and the ability to multitask while maintaining accuracy and attention to detail.

I believe in teamwork and I have a wide aspect of skills in Information Technology analysis.

I do have knowledge and skills in;

• End User technical Support

• Data collection, Data entry and Data analysis

• Intranet Infrastructure and LAN

• Management Information System

• Operating Systems

• Remote System Access

• Microsoft office suite and office 365

• Troubleshooting

• Data Recovery and Backup

• Configuration management

• Preventive Maintenance

• Excellent communication skills

PAULINE ADHIAMBO ADOYO

• Setting up workstations and accounts for new users.
•  Responding in a timely manner to service issues and requests.
•  Installing and configuring computer hardware, software, systems, networks, printers and scanners.
•  Testing new technology during EMR upgrades.
•  Investigating, diagnosing and solving computer software and hardware fault
• Maintaining records of software licences.
•  Provision of ICT support during new staff orientation including the ICT manager when being oriented at the Buru Buru location
•  Implementing new pricelist in the health information system.
•  Prepare minutes for meetings and ensure proper documentation of correspondences.
•  Providing technical end-user support at the SOS Medical Centre, FSP and SOS
• children’s villages Nairobi.
•  Assisting at the existing iHUB on a need basis.
•  Monitoring and maintaining Computer systems and networks
•  Taking staff or clients through a series of actions, either face-to-face, over the telephone or remotely to help set up systems or resolve issues.
•  Assisting the various vendors when they are on site.
•  Health Information System Administration.
•  Server management and Maintenance.
•  Backup and restoration of data on client machines.
•  Network management ensuring availability to all end users.
•  Mentorship/training of new system users
•  Configuring IP addresses on computers and printers.
•  Documentation of new, relocated and obsolete ICT assets.
•  Performing maintenance of all ICT assets on location on a routine basis.
•  Setting up new users' accounts and profiles on the EMR and dealing with password issues Responsible for loading, extracting and validation of client data
•  Documentation of ICT processes and procedures taking place on site.
•  Data entry, data auditing, creating data reports & monitoring data for accuracy, creating new records and updating existing ones in the system.
•  Inputting details from paper records onto a EMR system
•  Coordinate and provide technical support for the Electronic Medical Records (EMR).
•  Making follow up with users to ensure that the issues have been fully resolved.
•  Evaluating and documenting Internal and External quality assurance schemes. Full technical support to ensure standardized system or procedures for Patient registration and transfer out
•  Ensure the assets are well maintained and repairs conducted on time.
•  Maintaining an up to date ICT and general asset Register.
•  Liaising with outsourced service providers on delivery of ICT services.
•  Conducting Client Satisfaction Survey.
•  Update Talking walls on a Quarterly basis

•  Monthly, Quarterly, Annual, and ad hoc preparation and compiling of reports from all departments in a medical center
•  Preparation of tools to be used in data collection and training relevant parties.
•  Conduct data quality assessment on DATIM versus data in the KHIS
•  Participate in Quality Improvement meetings.
•  Overseeing Quarterly and Impromptu stocktake.
•  Assess new clients for enrolment in the Comprehensive Care Centre on a daily basis.
•  Monitoring and Evaluation of the CIHEB CONNECT program
•  Prepare SRF on a time and need basis.
•  Preparation and submission of all MOH reporting tools

[2013 – 2014] Diploma in Information Technology - Jomo Kenyatta University of

Agriculture and Technology

[2011 – 2011] International Computer Driving License. Institute of Advanced

Technology (IAT)

[2007 – 2010] Kenya certificate of Secondary Education – Asumbi Girls High school

[1999 – 2006] Kenya Certificate of Primary Education - Unity Primary

School.