Lead Finance and Admin - ACK, ST. Ambrose (City Chicken) Kasarani - Kasarani
(2024-04)
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Handled over 250 clients on average every month.
- Developed team communications and information for meetings.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared variety of different written communications, reports and documents.
- Drove operational improvements which resulted in savings and improved profit margins.
Food & Beverage Control Assistant (Short-Term Contract) - TED2025 Conference – Nairobi - Nairobi
(2025-06 - 2025-06)
- Oversaw logistics for food and beverage services during the TED2025 conference.
- Maintained accurate inventory and ensured timely restocking.
- Delivered exceptional service to 300+ high-profile guests including VIPs and speakers.
Lead Accountant - Fountain Of Grace Academy, Athi River - Athi River
(2020-01 - 2023-04)
- Developed and implemented effective accounting systems.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Prepared monthly journal entries and reconciliations.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Offered advice and direction to help client better understand financial goals.
- Assisted in upgrade and conversion of in-house financial systems.
- Calculated tax owed, prepared and submitted returns and upheld compliance with all applicable laws.
- Evaluated and improved financial records to make important business decisions.
- Prepared accounts for industry audits and supported audit process.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Increased sales by 20% in one year.
Lead Finance and Admin - Allied services and logistics Limited, Nairobi - Nairobi
(2015-04 - 2018-07)
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Handled over 50 clients on average every month.
- Developed team communications and information for meetings.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared variety of different written communications, reports and documents.
- Drove operational improvements which resulted in savings and improved profit margins.
Call Center Customer Service Representative - StarTimes Media, Nairobi - Nairobi
(2012-01 - 2015-01)
- Responded to customer comments and questions via Live Chat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained and managed customer files and databases.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Equity Agent - Narumoru Enterprises, Nairobi - Nairobi
(2010-03 - 2011-11)
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled 15 clients on average daily
