Peter Kimemia

Dedicated Telehealth Pharmacy & Medical Billing Support Specialist with extensive experience in telehealth care coordination, remote pharmacy operations, and patient support. Proficient in managing insurance billing processes, prior authorizations, and claims reconciliation. A Registered Pharmaceutical Technician in Kenya, actively pursuing U.S. medical billing certification to enhance contributions to Tier-1 healthcare organizations.

Committed to improving patient outcomes through exceptional service and coordination.

Pharmaceutical Technician / Telehealth Operations Support - MyDawa MASHINANI - Kenya

(2020-01)

Telehealth Pharmacy

• Managed daily telehealth pharmacy operations, ensuring accurate prescription processing and effective patient coordination.
• Provided comprehensive patient support, addressing inquiries related to medication, telehealth workflows, and insurance claims.
• Assisted in insurance billing processes, including eligibility verification and timely prior authorization management.
• Collaborated with clinical teams to ensure seamless documentation and tracking for efficient claims processing.
• Maintained strict adherence to HIPAA compliance and patient confidentiality while handling sensitive health information.
• Contributed to team initiatives aimed at enhancing telehealth service delivery and patient satisfaction.

Certified Service Provider - Family Planning & HTS Services - Kenya

• Delivered family planning and HIV testing services, focusing on client education and adherence to national guidelines.
• Coordinated patient care, ensuring client-centered service delivery and thorough documentation of all interactions.
• Maintained compliance with ethical standards, prioritizing patient confidentiality in service provision.
• Addressed patient inquiries with sensitivity and provided resources for ongoing care and support.
• Engaged in continuous professional development to enhance service capabilities and stay updated on health trends.
• Supported community outreach initiatives to promote health literacy and access to services.

Rider / Dispatch Support - Dispatch & Field Operations - Kenya

• Facilitated last-mile delivery for healthcare and pharmacy services, ensuring timely medication delivery and logistics management.
• Developed strong time management skills, critical for coordinating time-sensitive deliveries within tight schedules.
• Assisted in trip planning and route optimization to enhance operational efficiency and service reliability.
• Supported patient needs by delivering medications and providing necessary follow-up information.
• Collaborated with health service teams to address logistical challenges impacting patient care delivery.
• Demonstrated operational discipline and attention to detail essential for successful pharmacy logistics.

Diploma - Pharmacy - Kenya Medical Training College (2017-01 - 2020-12)

Kenya Certificate of Secondary Education (KCSE) - Karega Secondary School (2009-01 - 2012-12)

Kenya Certificate of Primary Education (KCPE) - Irugu Ini Primary School (2000-01 - 2008-12)