Peter Maina

Skilled sales and administration professional with 6+ years of successful client services management working as a liaison between customers and companies. Skilled communicator and listener with a knack for remedying conflict which allow for effective delivery of outstanding service. Enthusiastic, personable individual who enjoys working with people, building long-lasting relationships and customer loyalty.

Proficient in Microsoft office suite and internet; bettering the customer experience with reliable product and service education; timely assistance and helpful feedback through serving customers in a truly memorable way with an eye towards customer satisfaction.

Sales Professional - PLATINUM CREDIT NYAHURURU - Nyahururu

(2018-12 - 2019-12)

• Contributed to sales-driving strategies, increased revenue, banked sales and sustained customer loyalty.
• Implemented a proactive customer service and follow-up system; successfully addressed; resulting in improved customer experiences and positive feedback.

SALES TEAM LEADER Assistant - PLATINUM CREDIT

(2020-01 - 2020-12)

• Customer service excellence: consistently provided exceptional service to customers, offered personalised advice and guidance to enhance their loan payment.
• Demonstrated effective communication skills, resulting in increased customer satisfaction and positive feedback.
• Effective loss prevention: Implemented friendly follow-ups on non-paying loans, significantly reduced instances of non-performing loans.
• Smooth transaction handling: managed customer payments, returns and refunds with precision; demonstrated a keen eye for detail and accuracy.

BRANCH CO-ORDINATOR ENGINEER - PLATINUM CREDIT OFFICE

(2021-01 - 2024-03)

• Successfully implemented efficient administrative processes which resulted in increased office productivity and a reduction in task completion time.
• Successfully managed the office and resources which resulted in reduction of operational costs while ensuring the availability and increased the number of staffs (agents) in the said office hence the increased productivity.
• Successfully assisted individuals, businesses and families in selecting personalized loan product that effectively addressed their unique needs and provided optimal financial protection in terms of the repayments.

Kenya Certificate of Secondary Education - O'Levels (2007)