Peter Wahu

Results-driven B2B Sales and IT Professional with over 10 years of experience in business development, client relationship management, and technology solutions. Skilled in consultative selling, key account management, CRM, IT support, and GPS/telematics systems. Proven ability to drive revenue growth, build lasting client relationships, and deliver technical solutions that improve business performance and customer satisfaction.

Sales Force Manager at Mosub Limited (2024-10 – 2025-10)

• Recruited, trained, coached, and managed a high-performing sales team, setting performance targets and monitoring KPIs to consistently achieve business objectives.
• Developed and implemented sales strategies that increased customer acquisition, revenue growth, and overall team productivity.
• Built and maintained strong relationships with business partners, corporate clients, and key stakeholders to drive long-term business opportunities.
• Identified customer needs and recommended tailored products and services, delivering value-based solutions that enhanced customer satisfaction.
• Conducted sales performance reviews, market analysis, and pipeline monitoring to identify growth opportunities and improve sales effectiveness.
• Supported the sales team with CRM management, sales reporting, and customer follow-up to strengthen client retention and repeat business.
• Collaborated with cross-functional teams to ensure seamless service delivery and resolve customer issues promptly.
• Built strong relationships with customers in the Ruiru market and implemented local business development initiatives that increased customer engagement and repeat business.

Retail Manager (Nyeri & Embu) at Watu Credit Limited (2020-04 – 2024-03)

• Managed staff welfare, resolved customer concerns, and maintained a positive brand image while ensuring smooth branch operations.
• Supervised staff training, prepared operational reports, and coordinated with security, marketing, recovery, and other departments to improve efficiency and support business growth.
• Increased new motorcycle sales by 135%, delivering over 2,500 units between September 2022 and December 2023, while growing annual second-hand motorcycle sales from 400 to 1,400 units.
• Improved employee productivity and retention through coaching, mentorship, and career development initiatives.
• Collaborated closely with police and Recovery Managers to streamline asset recovery, reduce fraud, and minimize theft.
• Negotiated and implemented improved working conditions for staff across Embu and Nyeri branches, ensuring warehouse personnel had appropriate protective gear and adhered to safety standards.
• Led branch administrative excellence, with both Branch Administrators receiving consecutive Employee of the Month awards in 2023 for outstanding bookkeeping, staff coordination, and operational performance.
• Planned and executed successful market activation campaigns across Embu and Nyeri, expanding brand visibility and significantly increasing motorcycle and smartphone sales.
• Expanded the dealer network by onboarding strategic partners, including Captain Motors and multiple Bajaj dealerships, strengthening market presence and sales reach.
• Built and maintained strong relationships with boda boda associations through regular stakeholder engagement, reducing conflicts, preventing demonstrations, and fostering a positive business environment.
• Improved customer service standards, helping Embu Branch achieve a Top 5 National Customer Service Ranking in 2022.
• Reduced operational costs and cleared 75% of pending logbooks, restoring customer confidence and improving service delivery.
• Increased loan repayment rates from 95% to over 106%, significantly reducing loan defaults and motorcycle repossessions.

GPS Technician at Watu Credit Limited (2019-11 – 2020-03)

• Install GPS tracking devices on motorcycles according to manufacturer specifications.
• Diagnose and troubleshoot GPS hardware, wiring, and connectivity issues.
• Configure, activate and test GPS tracking systems to ensure accurate location reporting.
• Perform routine maintenance, repairs, and upgrades on installed GPS units.
• Inspect motorcycles to ensure proper integration of GPS devices without affecting vehicle performance.
• Maintain accurate installation, maintenance, and service records.
• Train customers on the operation and features of GPS tracking systems.
• Respond to customer service requests and provide technical support for GPS-related issues.
• Ensure compliance with safety standards and company installation procedures.
• Manage inventory of GPS devices, tools, cables, and installation accessories.
• Conduct field visits for on-site installations, inspections, and emergency repairs.
• Identify and resolve electrical faults affecting GPS system functionality.
• Prepare service reports and recommend preventive maintenance to minimize system downtime.

B2B Sales Rep/GPS Technician at Navisat Telematics Limited (2015-10 – 2019-10)

• Developed and maintained strong relationships with business clients, including fleet operators, logistics companies, transport firms, and corporate vehicle owners.
• Identified customer needs and recommended GPS tracking and fleet management solutions that improved vehicle security, operational efficiency, and cost control.
• Delivered product demonstrations and technical presentations to prospective and existing B2B clients, supporting the sales process.
• Installed, configured, and commissioned GPS tracking systems for commercial trucks, fleet vehicles, and corporate assets.
• Conducted site assessments and advised clients on the most suitable telematics solutions based on their operational requirements.
• Coordinated end-to-end project implementation, ensuring timely installation and successful deployment for business customers.
• Installed and maintained fleet management accessories including fuel sensors, panic buttons, RFID readers, immobilizers, and temperature monitoring systems.
• Conducted preventive maintenance, system inspections, firmware updates, and performance optimization to maximize system reliability.
• Responded promptly to emergency service calls and on-site technical support requests, ensuring high customer satisfaction.
• Maintained accurate installation, service, and maintenance records while ensuring compliance with company standards and customer requirements.
• Managed inventory of GPS devices, installation tools, wiring accessories, and spare parts to support efficient field operations.
• Built long-term customer relationships through proactive account support, timely issue resolution, and continuous follow-up, contributing to repeat business and client satisfaction.

Bachelor in Business information Technology – Kenya Polytechnic University College (2027-02)

Certificate in Python and its Frameworks: Flask, Django and FastAPI – Online Bootcamp (2026-01 – 2026-12)

Diploma in Business Information Technology – Graffins College, Westlands Nairobi (2012-01 – 2012-12)

Kenya Certificate of Secondary Education (KCSE) – Kihara High School (2006-01 – 2009-12)