Phareen Ojiambo

Results-driven, customer-focused professional with a Bachelor's degree in Business Administration and extensive experience in sales support, omnichannel customer engagement, digital onboarding, and phone-based client service. Highly adept at analyzing client needs, communicating service value propositions, resolving complex inquiries, and managing objections to build lasting brand loyalty. Fully equipped with high-speed home internet and complete operational flexibility for remote, full-time, and night-shift schedules in high-volume virtual environments.

Sales and Call-Centre Representative at Zuku Fiber (2020 – 2022)

• Managed inbound and outbound remote sales and client support conversations in a high-volume telecommunications call-centre setup.
• Articulated service packages and technical offerings clearly, identifying customer pain points to deliver tailored service solutions.
• Handled objections expertly and resolved service questions promptly, driving prospective customer conversion and long-term user retention.
• Maintained exceptional standards of professionalism, active listening, and brand integrity across all customer interactions.

Lead Trainer & Client Onboarding Specialist at WIDB Digital Training (2024 – 2024)

• Facilitated digital skills and platform onboarding sessions for over 30 entrepreneurs, promoting smooth technical adoption.
• Simplified complex online tools and business management concepts into clear, accessible user guidance.
• Provided patient one-on-one virtual support to address user inquiries and adapt communication to varied learning speeds.

Bachelor of Business Administration – Mount Kenya University (2024)

Kenya Certificate of Secondary Education (KCSE) – Friends School Keveye Girls (2016)