Bigman Sam

Dedicated, hardworking, and customer-focused professional with experience in hospitality, customer service, logistics support, and operational assistance. Seeking an opportunity to contribute to a dynamic organization where I can utilize my communication, teamwork, customer relations, and operational skills to support business growth while advancing my professional career. Committed to delivering excellent service, maintaining high safety standards, and achieving organizational goals.

Results-oriented and reliable professional with proven experience in customer service, guest relations, front-line support, and workplace operations. Demonstrates strong interpersonal skills, problem-solving abilities, and a commitment to professionalism. Capable of working independently or as part of a team in fast-paced environments while maintaining high levels of accuracy, integrity, and customer satisfaction.

Concierge at Hotel Saphire (2023-05 – 2026-05)

• Welcomed and assisted guests professionally upon arrival and departure.
• Provided information regarding hotel services, facilities, and local attractions.
• Coordinated guest requests and ensured timely service delivery.
• Assisted with luggage handling and guest transportation arrangements.
• Responded to customer inquiries and resolved concerns effectively.
• Maintained high standards of customer satisfaction and hospitality.
• Worked closely with various departments to ensure smooth hotel operations.
• Ensured a clean, safe, and organized working environment.
• Handled administrative and customer support tasks as assigned.
• Key Achievements: Maintained excellent customer service standards.
• Key Achievements: Built positive relationships with guests and colleagues.
• Key Achievements: Contributed to smooth daily operations through teamwork and professionalism.

Certificate in Forklift Operation – Mass Trainers Driving School, Mombasa (2021-01 – 2021-02)

Kenya Certificate of Secondary Education (KCSE) – St. Bartholomew High School (2015-02 – 2018-11)

Kenya Certificate of Primary Education (KCPE) – Little Star Junior School (2006-03 – 2014-12)