Philes Ndunge

Motivated secretarial officer successful at customer service and communication skills I have a methodical, customer-focused approach to work and a strong self-drive to see things through to completion. Trustworthy, reliable and able to follow instructions to maintain a high work output with great accuracy and efficiency

May 2021 – To Current 

I got an opportunity to work with the Watu Africa Limited Company as a collection officer in the debt collection department my assigned role was ;

• Making outbound calls to negotiate payoff deadlines and make payment plans with the clients 
• Managing a portfolio of more than 450 accounts both due and overdue as per the work plan 
• Handling Questions and complains arising from clients and escalating those beyond my scope of resolution to the supervisor 
• Keeping track of assigned portfolio to identify overdue clients and hence take necessary actions including getting to know reason for defaulting and giving possible solutions where necessary 
• Compile clients data, statistics and other information in the system 
• Scheduling and confirming clients appointments with the relative department 

I volunteered in Kenya school of government as a secretary in administration office for over three months and I gained more experience in the field including but not limited to :

• Organizing company documents and files 
• Answering and directing phone calls 
• Organizing and distributing messages 
• Maintaining company schedules 
• Scheduling meetings ,conferences and appointments
• Maintaining and ordering office supplies
• Managing office supply inventory and scheduling appointments
• Maintaining correspondence
• Welcoming visitors and directing them to the respective service area

2018 - 2020 - Diploma in secretarial studies and office management Technical university of Mombasa 

Qualification - Credit

Information technology skills 

• Professional at document processing [60%)
• Understanding information system (70%)
• Information security (65%)

2014-2017 - Kenya Certificate of Secondary Education C-

2003-2012 Kenya Certificate of Primary Education-