Phoebeann Mumbua

A diligent and productive professional with diverse experience having worked in different positions. I pride myself as a strong team player and competent and I can explore new territories and push existing limits. An efficient communicator with exceptional time management, problem-solving, and analytical skills coupled with great leadership skills. I am seeking to position myself in a thriving, growing organization; this will allow diversify my skills proactively and exceed organizational goals.

In my learning years at Generation Kenya, I’ve completed a great deal of coursework on customer care service and best practices, where I learned and applied skills such good communication, active listening, time management, and handling of a large variety of customers exhibiting different emotional needs.

In addition, I spent the past one year working with BFREE Africa as a customer care representative. This has taught me the importance of building a convenient and memorable experience that aligns with the career. It also helped me grow my skills in team collaboration, verbal communication and project leadership.

I studied Anthropology at The University of Nairobi which has enabled me to actively engage with people from diversified backgrounds.